Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial long and short term insurance providers. Our portfolio includes South Africa’s most loved and recognizable brands such as 1stfor Women, Auto & General, Budget, Dialdirect, Virseker and 1Life. Employee Benefits Administration via our Hippo Advisory Services, which includes health insurance, provident fund and group life administration. Hippo is South Africa’s first comparison website and compares insurance, other personal finance products, travel, health, money, travel, cars from a range of South African brands. We’re pioneers with a hunger for the best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an
undivided team of diverse thinkers and doers who believe in leading through technology and pushing beyond limits.
Job Title: Broker Marketing National Sales Manger
Location: Fourways, Gauteng, South Africa
Reference #: A&G/06/2021
Contract Type: Permanent
Leadership and Direction:
Communicate the local action plan; explain how this relates to the function’s strategy and action plan and the broader organization’s mission and vision; motivate people to achieve local business goals. Responsible for effective employee engagement in order to build a high performance culture that contributes to the overall organizational goals. Implement tactical and operational plans through effective team management, ensuring sales growth by delivering agreed business plan targets.
Broker Relationships Management:
Collect feedback from identified Broker or Broker Partners to ensure their needs are met, providing themes, initial summary analyses, and provide suggestions for changes based on Broker input. Ensure Broker client retention and growth through quality service levels to Brokers by effective proactive engagement of Brokers through the team of consultants on lead opportunities, communication of product changes and enhancements, relevant feedback on portfolio performance etc. Report and analyze, interpret and provide feedback on broker sales data in order to execute on the Broker Strategy.
Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organization’s performance management systems to improve personal performance. Manage and report on team performance; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these, taking appropriate corrective action where necessary to ensure the achievement of team / personal objectives. Deliver operational sales results in line with KPIs through the management of a team of Personal Broker Consultants who engage their Brokers and the portfolios both telephonically day to day and occasionally quarterly in person. Responsible for all aspects of staff resourcing, succession planning, management and development to ensure the right people are in place to support growth, achieving production and performance targets at all times.
Broker Relationships Development:
Develop and implement a relationship management plan for Broker Consultants to identify and build relationships with relevant decision makers and influencers within their portfolio of Broker Partners to enable effective two-way flow of information and resolution of issues.
Broker Needs Clarification:
Set clear objectives for each Broker Consultant call; tailor standard materials to make presentations to decision makers and influencers within the portfolio of Broker Partner; and ask relevant questions to gather information, to evaluate the Broker’s level of interest, and to identify and respond to areas requiring further information or explanation.
Broker Relationship Management (CRM) Data:
Monitor team members’ use of the relationship management process, identifying and resolving standard issues and escalating these to a senior manager as appropriate. Establish the data tracking capability to enable the Broker Consultants to relationship manage their Brokers in line with a ‘private banker model’ to achieve Broker support and business growth.
Identify, within the team, instances of non-compliance with the organization’s policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.
Grade 12/ SAQA Accredited Equivalent (Essential)Regulatory Examination (Essential) Short term insurance qualification such as
Business Insurance (Essential); FAIS 60 credits (Essential); B.Com/HigherDiploma or equivalent business related qualification (Advantageous)
3-5 years experience in call centre sales/customer service environment(Essential); Experience in Financial Services industry (Advantageous)
3 or more years call centre supervision/ General sales management/People Management experience (Essential)
SAQA Accredited Equivalent – It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements.
You further consent to the relevant information being verified.
Application Deadine: 08/06/2021