Technician

Technician

Remuneration: – R369348 Basic salary 
Location: Cape Town
Education level: Diploma
Job policy: Employment Equity position
Type: Permanent
Reference: #CS 88/20
Company: City of Cape Town


The City of Cape Town promotes and applies the principles of employment equity. People with disabilities are encouraged to apply.

Corporate services • Information services and technology

Technician

Basic salary: R369 348 per annum   Ref No: CS 88/20  •  Civic centre

Requirements:  
  • National Diploma or equivalent technical certification
  • A minimum of A+ minimum of A+, N+ and MCP certificate or higher
  • Certification in ITIL Foundation (advantageous)
  • Minimum of three (3) years’ experience in a distributed computing environment
  • SAP CRM and SAP Afaria application support exposure
  • Android mobile support exposure
  • Exposure to Microsoft System Centre Configuration Manager
  • Microsoft Active Directory exposure
  • Valid driver’s licence
  • Own vehicle advantageous.
Key performance areas: 
  • Providing technical support on mobile devices i.e. Android smartphones and tablets
  • Configuring and testing Android mobile devices
  • Enrolment of Android mobile devices using SAP Afaria
  • Identifying and troubleshooting of faulty desktops\laptops\mobile devices and providing technical support to City of Cape Town staff members and emergency support staff
  • SAP GUI support
  • Hardware support
  • Technical support for Microsoft Windows 7 and 10 operating systems as well as MS Office suite
  • Liaising with third party vendors to assist with printers and applications
  • Resolution of calls received through IT Service Desk within a defined SLA
  • Shift work required
  • Knowledge and skills transfer
  • Configuring and supporting of 3G and wireless networks
  • Must be contactable on private cellular device all hours
  • Applying ITIL methodology
  • Undertaking site administration tasks, including reporting, issue resolution, data and information quality checking.
Closing date: 13 November 2020

Please apply online at www.capetown.gov.za/careers (external applicants) or via the SAP Portal (internal applicants), unless otherwise stated.

Posted on 02 Nov 11:14



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