Service Advisor Motor Industry

Bosch Car Service Durbanville seeks an experienced Service Advisor in motor vehicle aftermarket industry Skills & attributes required: 1. Technical vehicle & parts knowledge 2. Excellent communication skills 3. Excellent problem-solving skills [administrative, technical, customer queries and complaints] 4. Be able to work under pressure 5. Leadership and supervising skills 6. Excellent organizational skills 7. Planning and time management skills 8. Interpersonal skills 9. Mediation skills 10. Good Administrative skills 11. Target driven Requirements: 1. Minimum 5 years knowledge and experience in the aftermarket motor vehicle repair and service industry 2. Manage daily workflow 3. Work towards achieving monthly targets 4. Open and close workshop [must have own transport] 5. SA Driver’s license 6. SA Citizen 7. Must have a Smart phone 8. Work overtime 9. Work on Saturdays Service Advisor responsibilities: 1. Manage booking calendar 2. Receive and handover customer vehicles 3. Attend to fleet and private customers 4. Carry out pre-inspection 5. Open Job cards 6. Plan and allocate daily jobs [technicians] 7. Manage work in progress with technicians & fellow service advisors 8. Assist telephonic, email and walk in customers 9. Quote customers [booked in and walk in] 10. Plan and manage drivers 11. Time manage [parts ordered and received] 12. Carry out final quality control inspections with technicians 13. Discuss invoice with customer and receive payment 14. Work with petty cash 15. Nurture and expand customer base 16. Work towards monthly targets 17. Invoice fleet debtors 18. Attend to creditors [payments and returns] 19. Attend to debtors [invoice and allocate payments] Please forward you updated CV with contactable references to: [email protected]


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