Senior Future Data Analyst

General Details
, City CentreCape Town
Advertised By: Agency
Job Type: Full-Time
Education Required

• BSc (Eng or Comp Science or Information Systems) or BCom (Informatics) or equivalent NQF level 6 qualification
• Experience Required:
• 5 years Technical Experience (Knowledge and Exposure would be beneficial)
• 5 years Analysis Experience Hard Skills:

• Understand Core Modelling Principles (Logical and Physical)
• Knowledge of the IT trends, Data Warehouse and Data Architecture principles, practices and standards
• To understand and apply concepts such as: Relational Data Structures, Entity-Relationship and Object Modeling, Data Warehouse / Marts
• Read / Understand Code of any Language
• Write queries of any Language (Preferably SQL / Scala)
• Problem solving and analytical skills
• Understand / unpack the end-to-end flow data (process) and impact due to changes in data across the value chain of the data (From Cotton-to-Cash) ie. High Level Data Flow Diagrams, Source-to-Target mappings etc.
• Ability to vary the depth of analysis from High Level (Rapid) to detailed analysis)
• Conceptual understanding of Data Visualization / Data Virtualization
• Document and unpack Business Data Requirements through continuous Business and Tech Engagement
• Communication Skills (Verbal, Written)
• Tool Set
• Excel (Proficient)
• PL SQL, MS SQL, Oracle, DB2, MySQL HQL (Proficient)
• Scala or similar language useable in Spark – PySpark, R etc. (Knowledge and Exposure would be beneficial)
• Data Visualization Tools – Tableu, QlikView, QlikSense, Excel etc. (Intermediate)
• Data Virtualization Tools Denodo (Knowledge and Exposure would be beneficial)
• Big Data Knowledge – (Intermediate)
• Competencies
• Analyse and resolve problems
• Deadline Driven
• Managing Tasks
• Meeting Timescales
• Team Working
• Impatient Driver (Pro-Active in resolving problem statements. No hand holding required)
• Curious (Self-motivated to learn new things and question things one dont fully understand not afraid to fail)
• Teachable (willing to learn and not afraid to ask)
Our Client in the BPO Industry are looking for Senior Associate to join their RTA WFM team

Basic Function

This role involves ensuring adherence to the forecasted schedules provided 4 weeks in advance
The staffing and scheduling would need to be managed in line with the requirements of the forecasts
Daily liaison between WFM team and Operations team to have the required scheduling, break management
in place, thereby reducing tardiness and shrinkage
Ability to work and manage night shift contact centre environment is a mandatory requirement

Essential Functions

• Support the site management team by optimising the staffing requirements that fit sites needs
• Create daily capacity planning and aligning leave management in line with the capacity requirements
• Daily coordination with the WFM team in order to effectively adjust required schedules and report out the capacity utilisation along with other staffing reports
• Create mitigation plans for ca…

Job Reference #: 201794

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