Reactive Service Engineer Market related

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General Details
Location:
, SunninghillJohannesburg
Advertised By: Agency
Job Type: Contract
Description
A well-established medium sized IT Company that specializes in ICT Advisory services, virtual workspaces, cyber security and service delivery consulting is currently seeking to employ a Reactive Service Engineer to join their dynamic team and To assist with  SLA and ADHOC onsite and remote support across the client's computing base.     Assess hardware and software malfunctions by means of diagnostic tools and customer input • Disassemble and reassemble machines to repair or replace worn or malfunctioning components and consumables • Drive to customer locations, managing your own daily route to arrive in a timely manner based on customer location and issue, and maintaining accurate time and mileage records • Handle 2nd line support on the service desk when no reactive work is required • Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales. • Build positive relationships with customers by providing outstanding and excellent services. • Cooperate with technical team and share information across the organisation • Assist with projects as and when required • Handle cover for other technical teams as and when necessary • Recording of all daily support request and travel done • Record events, problems, and their resolution in logs Requirements • CompTIA A+ - or equivalent knowledge/experience • CompTIA N+ - or equivalent knowledge/experience • 3-5 Years’ Experience • Microsoft 365 Foundation • MCSA/MCSE/MCITP   Beneficial • CompTIA Linux+ / LPIC 1 • Microsoft 365 Certified: Enterprise Administrator Expert   Key Performance Areas • Logging a Minimum 140 billable hours per month • A 90% First-time resolution on support requests • High rate of ticket resolution • High rate of customer satisfaction • Closed tickets within relevant SLA times • Following instruction from assigned Team Leader and other senior staff   Working conditions • Overtime will be required when reasonably requested by your direct line manager • Travel will be required to client’s sites/suppliers when requested as and request by direct line manager • Ability to work independently and in a team as required • Following instruction from assigned team leader, direct line manager and other senior staff Physical requirements • Valid driver’s licence • South African ID or international passport a with work permit • Reliable vehicle • Reliable call phone • Language skills proficient in English     Requirements • CompTIA A+ - or equivalent knowledge/experience • CompTIA N+ - or equivalent knowledge/experience • 3-5 Years’ Experience • Microsoft 365 Foundation • MCSA/MCSE/MCITP   Beneficial • CompTIA Linux+ / LPIC 1 • Microsoft 365 Certified: Enterprise Administrator Expert   Key Performance Areas • Logging a Minimum 140 billable hours per month • A 90% First-time resolution on support requests • High rate of ticket resolution • High rate of customer satisfacti

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