Permanent Service Delivery Consultant

General Details
Location:
, Somerset WestHelderberg
Advertised By: Agency
Job Type: Full-Time
Description
Leading telecommunications company based in Somerset West has a vacancy for a Service Delivery Consultant to effectively execute tasks related to coordinating and managing the implementations and support of network and services
Duties:


Monitoring and managing the requests for the delivery vertical



Consistent co-ordination and scheduling of the works



Manage the expectation and aligning customer requirements with delivery status



Coordinate the service delivery of clients and ensure that customer requirements are met



Engage with cross-functional teams ensuring that service delivery is on time



Engage with customers, ensuring feedback is given timeously



Manage the Customer to Billing Process with focus on revenue, delivery count and meeting customer required dates



Engage with the Sales for Request for Proposal responses



Ensure that systems and records are validated, updated and that Turn-around timeframes are adhered to



Aggregate measurement of all deliveries under management against standard Turn Around Times, excluding customer delays



Coordinate with Project delivery to ensure allocation of resources meets the customer and business objectives



Provide leadership and ensure participation of the required direct reports into improving and developing the company’s existing and new practices and processes



Ability to manage, control and co-ordinate deliverables from self and direct reports against cost, time and scope plan (BAU and Project Delivery)



Continuously develop new SOP’s and ensure and monitor direct reports adherence through QA



Manage deliverables of cross-functional teams ensuring that project delivery is on time



Drive Revenue for whole order book



Define testing/QA/Delivery of activities carried out



Acknowledge, understand and manage customer and Service Delivery issues



Co-ordinate with the respective internal departments and manage the escalation to resolution speedily




Requirements:



Matric



Diploma or Under-Graduate degree



Specialist Certifications (PRINCE2, PMBOK/PMP, ITIL)



Valid driver’s license



Project Management Qualification will be advantageous



Microsoft Office proficiency



A technical tertiary qualification would be advantageous



Good understanding of technology, products and services



A minimum of 3 years in the WISP or Telco industry



Advanced skills in Microsoft office, Smartsheet and/or MS Projects



Team management (local and remote teams)



Experience working in Project Management context



Exposure with Executive or Senior Level peers



People management skills



Strong written and verbal communication



Understanding business case development, budget/forecasting and cost control



Complex customer delivery – multi stakeholder environment



Strong administration and reporting skills




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