Permanent Operations Manager

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General Details
, OtherPretoria / Tshwane
Advertised By: Agency
Job Type: Full-Time
My client is a Pretoria-based company that specializes in contract cleaning services for a range of different business. They are looking for an Operations Manager to join their CAPE TOWN office (Stellenbosch).

Customer relations:

Build and maintain strong client relationship with the client

Regular communication with the client

Understand and manage the needs of the client

Implement cleaning plan to the client’s satisfaction

Deliver a prompt and superior service to all clients – always going the extra mile

Complaints management

Manage and report complaints, according to the non-conformance process.

Follow up and provide client with timeous feedback regarding complaints.


Farm existing clients for cross sales opportunities and additional business. E.g. High cleaning, carpet cleaning etc. (Typical “once-off” cleaning opportunities)

Identify new business opportunities or clients and provide leads to Head Office

Human Resources

Provide strong leadership to all cleaners at sites.

Implement the Industrial Relations policy where needed.

Provide cleaning staff with on-the-job training.

Ensure all sites are staffed efficiently

Manage Absenteeism

Do interviews with candidates

Effective communication with staff

Ensure time sheets/ attendance sheets are completed correctly

Complete weekly Supervisor Report

Adherence to company policy and procedures

Safety, Health, Environment and Quality (SHEQ)

A strong focus on employee safety, service- and process quality and environmental responsibility.

Ensure that cleaners adhere to all Safety procedures.

Ensure that all operations are in accordance with the Occupational Health and Safety Act, 1993.

Maintain and check that all equipment is in good working condition and safely stored.

Ensure that waste management systems are implemented and maintained at all sites according to waste streams and customer requirements

Ensure that all recyclable waste is recycled

Ensure that waste disposal cost is minimized

Ensure SHEQ site file is implemented and maintained

Brand and image

Adherence to the Uniform- and Dress code policy.

Maintain and manage a professional Brand image


Control direct expenses.

Manage stock, e.g. complete requisitions for orders, know what stock is available; plan in advance to replace stock.

Reduce cost, lead time, waste and accidents

Regulate staff costs.


Controlling use of equipm...

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