Build and maintain strong client relationship with the client
Regular communication with the client
Understand and manage the needs of the client
Implement cleaning plan to the client’s satisfaction
Deliver a prompt and superior service to all clients – always going the extra mile
Manage and report complaints, according to the non-conformance process.
Follow up and provide client with timeous feedback regarding complaints.
Farm existing clients for cross sales opportunities and additional business. E.g. High cleaning, carpet cleaning etc. (Typical “once-off” cleaning opportunities)
Identify new business opportunities or clients and provide leads to Head Office
Provide strong leadership to all cleaners at sites.
Implement the Industrial Relations policy where needed.
Provide cleaning staff with on-the-job training.
Ensure all sites are staffed efficiently
Do interviews with candidates
Effective communication with staff
Ensure time sheets/ attendance sheets are completed correctly
Complete weekly Supervisor Report
Adherence to company policy and procedures
Safety, Health, Environment and Quality (SHEQ)
A strong focus on employee safety, service- and process quality and environmental responsibility.
Ensure that cleaners adhere to all Safety procedures.
Ensure that all operations are in accordance with the Occupational Health and Safety Act, 1993.
Maintain and check that all equipment is in good working condition and safely stored.
Ensure that waste management systems are implemented and maintained at all sites according to waste streams and customer requirements
Ensure that all recyclable waste is recycled
Ensure that waste disposal cost is minimized
Ensure SHEQ site file is implemented and maintained
Brand and image
Adherence to the Uniform- and Dress code policy.
Maintain and manage a professional Brand image
Control direct expenses.
Manage stock, e.g. complete requisitions for orders, know what stock is available; plan in advance to replace stock.
Reduce cost, lead time, waste and accidents
Regulate staff costs.
Controlling use of equipm...