Permanent Operations Manager

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General Details
Location:
, OtherPretoria / Tshwane
Advertised By: Agency
Job Type: Full-Time
Description
My client is a Pretoria-based company that specializes in contract cleaning services for a range of different business. They are looking for an Operations Manager to join their CAPE TOWN office (Stellenbosch).
OPERATIONS MANAGER


Customer relations:



Build and maintain strong client relationship with the client


Regular communication with the client


Understand and manage the needs of the client


Implement cleaning plan to the client’s satisfaction


Deliver a prompt and superior service to all clients – always going the extra mile



Complaints management



Manage and report complaints, according to the non-conformance process.


Follow up and provide client with timeous feedback regarding complaints.



Sales



Farm existing clients for cross sales opportunities and additional business. E.g. High cleaning, carpet cleaning etc. (Typical “once-off” cleaning opportunities)


Identify new business opportunities or clients and provide leads to Head Office



Human Resources



Provide strong leadership to all cleaners at sites.


Implement the Industrial Relations policy where needed.


Provide cleaning staff with on-the-job training.


Ensure all sites are staffed efficiently


Manage Absenteeism


Do interviews with candidates


Effective communication with staff


Ensure time sheets/ attendance sheets are completed correctly


Complete weekly Supervisor Report


Adherence to company policy and procedures



Safety, Health, Environment and Quality (SHEQ)



A strong focus on employee safety, service- and process quality and environmental responsibility.


Ensure that cleaners adhere to all Safety procedures.


Ensure that all operations are in accordance with the Occupational Health and Safety Act, 1993.


Maintain and check that all equipment is in good working condition and safely stored.


Ensure that waste management systems are implemented and maintained at all sites according to waste streams and customer requirements


Ensure that all recyclable waste is recycled


Ensure that waste disposal cost is minimized


Ensure SHEQ site file is implemented and maintained



Brand and image



Adherence to the Uniform- and Dress code policy.


Maintain and manage a professional Brand image



Profitability



Control direct expenses.


Manage stock, e.g. complete requisitions for orders, know what stock is available; plan in advance to replace stock.


Reduce cost, lead time, waste and accidents


Regulate staff costs.



Equipment:



Controlling use of equipm...

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