Permanent Customer Service Agent

General Details
, Somerset WestHelderberg
Advertised By: Agency
Job Type: Full-Time
Well established Telecommunication company based in Somerset West has a vacancy for an experienced Customer Service Agent to assist with their customer complaints and questions

Resolve product or service problems by clarifying the customer's complaint;

Determining the cause of the problem;

Selecting and explaining the best solution to solve the problem;

Expediting correction or adjustment;

Following up to ensure resolution

Manage large amounts of incoming and outbound calls

Phone customers daily once job or remote fault is completed

Identify and assess customers' needs to achieve satisfaction

Keep records of customer interactions,

Process customer accounts and file documents

Go the extra mile to engage customers

Attempt to persuade customer to reconsider cancellation



Computer literacy/Microsoft Office

Customer Service certificate (desirable)

Valid driver’s license

A minimum of 3 years customer service agent experience

Minimum 2 years’ experience in a telecommunications field

Skills (Essential):

Proven customer support experience

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiar with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize and manage time effectively

Customer Service

Product Knowledge

Quality Focus

Market Knowledge

Documentation Skills

Listening Skills

Phone Skills

Resolving Conflict




Positive Attitude

Attention to Detail

People Oriented

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