Permanent Customer Service Agent

General Details
Location:
, Somerset WestHelderberg
Advertised By: Agency
Job Type: Full-Time
Description
Well established Telecommunication company based in Somerset West has a vacancy for an experienced Customer Service Agent to assist with their customer complaints and questions
Description:


Resolve product or service problems by clarifying the customer's complaint;


Determining the cause of the problem;


Selecting and explaining the best solution to solve the problem;


Expediting correction or adjustment;


Following up to ensure resolution


Manage large amounts of incoming and outbound calls


Phone customers daily once job or remote fault is completed


Identify and assess customers' needs to achieve satisfaction


Keep records of customer interactions,


Process customer accounts and file documents


Go the extra mile to engage customers


Attempt to persuade customer to reconsider cancellation



Requirements:


Matric


Computer literacy/Microsoft Office


Customer Service certificate (desirable)


Valid driver’s license


A minimum of 3 years customer service agent experience


Minimum 2 years’ experience in a telecommunications field




Skills (Essential):




Proven customer support experience


Track record of over-achieving quota


Strong phone contact handling skills and active listening


Familiar with CRM systems and practices


Customer orientation and ability to adapt/respond to different types of characters


Excellent communication and presentation skills


Ability to multi-task, prioritize and manage time effectively


Customer Service


Product Knowledge


Quality Focus


Market Knowledge


Documentation Skills


Listening Skills


Phone Skills


Resolving Conflict


Multitask


Patience


Negotiation


Positive Attitude


Attention to Detail


People Oriented



Website:
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