IT Technical Manager

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IT Technical Manager
Remuneration: market-related 
Location: Cape Town
Job level: Management (Jnr - Mid, 1-4 yrs)
Job policy: Employment Equity position
Type: Permanent
Reference: #CUMG-6605
Company: Cape Union Mart

Job description
An opportunity has become available for an  IT technical manager  within our Information Technology Department.

We are looking for a  professional, ethical  and  influential team player  who will add value to the IT function by being responsible for the planning, organising and management of infrastructure activities to ensure the stable operation of Cape Union Mart Group IT Infrastructure.

This position, reporting to the Group IT executive, is based at our Head Office in Cape Town and is an exciting and challenging opportunity that will require the successful candidate to partner with and empower stakeholders to achieve departmental and company objectives.
Key responsibilities include:

    • Work in close partnership with the Group IT Executive in full support of the strategic IT and business objective for the Group

    • Participate in the development of IT strategies collaboration with the leadership team

    • Develop, maintain, support and optimize key functional areas, including but not limited to:

      • Network infrastructure

      • Server infrastructure

      • Cloud infrastructure and services

      • Database infrastructure

      • Supporting data communications

      • Telecommunications systems

    • Effectively develop, plan, implement and maintain IT infrastructure strategies, architecture, policies and procedures

    • Build and maintain close working relationship with internal stakeholders and establish service level agreements with business units

    • Acquire, deploy and manage supplier, vendor and contractor relationships to ensure service that meets business requirements and objectives

    • Manage the operational requirements of the function which include:

      • Setting priorities for the design, maintenance, development, and evaluation of all infrastructure systems

      • Conducting feasibility studies for various upgrade projects, improvements, and other conversions

      • Defining hardware and software standards

      • Regularly testing network and server performance and provide statistics, reports and recommendations for better utilization

      • Develop strategies for maintaining network and server infrastructure

      • Schedule and direct activities to resolve hardware and Software problems in a timely and accurate fashion

    • Establish and maintain regular reporting on the status and stability of infrastructure

    • Manage the budget and operational costs for your area of responsibility

    • Lead, manage and develop a high performing team to ensure the optimal performance of the function and team members

    • Driving continuous improvement and self-development

    • Executing and delivering on ad-hoc duties and responsibilities


  Qualifications and experience required

    • Matric with a relevant tertiary qualification

    • Minimum of 10 years proven experience in an  IT role  with 5 years managerial experience

    • Sound working knowledge of Cloud and Database administration

    • Experience and sound understanding of the following principles s that are essential for this role:

      • Microsoft:

        • Operating System Support – All Desktop and Server platforms

        • Office 365 Support

        • SharePoint

        • Exchange

      • Active Directory

      • Group Policy

      • DNS

      • DHCP

      • MSSQL

      • SCCM or Similar

      • SCOM or Similar

      • VMware ESX

      • VMware Site Replication

      • SAN Storage

    • Sound business acumen

    • A valid driver’s license (your own car is preferred)


  Key competencies

    • Client-centric and focused on customer service and diversity

    • Work in close partnership and engage with relevant business stakeholders (Relating and Networking)

    • The ability to provide professional and expert advice on a broad range of IT Infrastructure issues

    • Demonstrate sound decision-making and problem-solving abilities, together with good judgment

    • Results, deadline & solution focused with a strong sense of urgency

    • Implement change management initiatives effectively and efficiently

    • Resilient, tenacious and adaptable in a fast-paced and ever-changing environment

    • Ability to prioritize and manage your time

    • Methodical, detail-orientated & accurate

    • Logical and analytical thinking

    • Creative and innovate


Please note:  The Cape Union Mart Group is committed to transformation.  Appointments and promotions will be made based on candidates who best meet the requirements for the position. Preference will be given to candidates who will enhance the diversity of the team, aligned to our Employment Equity plan.
Posted on 14 Jul 18:04, Closing date 12 Aug

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