Desired Experience & Qualification
Senior IT Support TechnicianThis is a full time position based in Centurion.
LocationAlthough the position is available at our headquarters in Centurion, the position will require travelingto customer’s premises within South Africa as required and can include overnight stays.Duties and ResponsibilitiesWe provides full stack IT support, from networks to the desktop, including servers. The operatingsystems that we use to achieve this are Windows and Linux (and MacOS if we have to). Our preferredOS is Linux, specifically RedHat based. The incumbent will need to be able to provide this scope ofsupport to any of our customers. Many of our customers have very specific software requirements andthe implied support around these ensures that there is always something new to learn. Being able toperform these tasks as well as helping and teaching more junior (or senior) team members is veryimportant. We are a team, and the incumbent will need to be able to integrate into that team.
Knowledge, Skills and AbilitiesThe incumbent will need advanced skills in the administration of both Windows and Linux servers.This includes skills in the administration of the services that run on these machine, like email, HTTP,DNS, AD etc. Knowledge of the Microsoft Azure control center is definitely required. Creating andcontrolling users in a hybrid AD environment is part of what we do.SAMBA installation, configuration and control, including AD integration and SAMBA as a DomainController, is a further part of what we do, so knowledge in this area is advantageous.The end goal of our services is to provide the end user with a stable secure platform for them toaccomplish their goals. As such, it is vital that the incumbent can work with these end users in aprofessional and competent manner. The services regarding this includes high level as well as low leveldesktop support.Networking skills are a further requirement, particularly in the area of building LANs, VLANs, WANsand connectivity to the Internet through broadband technologies. This also involves controlling accessto resources through fire-walling technologies like IPTables.The incumbent must be able to work with people and be able to support the end user in such a manneras to teach and guide that user, making them feel as if they are part of the process. Good relations is keyto our operation and relationship management is one of the most important abilities that the incumbentmust posses.The incumbent must further be self motivated and must have the ability to make decisions and followthrough with the execution of those decisions. The willingness to learn, to ask questions and to workwith the rest of the team is vital.
Credentials and ExperienceFive years experience in server administration (Windows and Linux) is preferred for this position, aswell as three years experience performing end user support. Two years experience in networkingtechnologies (TCP/IP specifically) will be beneficial