Permanent Project & Service Manager

General Details
, Somerset WestHelderberg
Advertised By: Agency
Job Type: Full-Time
A leading telecommunication company based in Somerset West is seeking to employ a Project and Service Manager to effectively manage the execution of all projects on a national level

Provide the overall project leadership on project practices

Be overall responsible and the point of contact

Define, implement and manage the Time Management practices for all direct reports

Plan, execute, and finalize projects/sub-projects according to strict deadlines and within budget

Acquiring resources and coordinating the efforts of team members and third-party contractors

Aggregate measurement of all projects

Coordinate the Project delivery to ensure allocation of resources meets the customer and business objectives

Define, introduce and apply Risk, Quality, Cost and Progress Management

Manage deliverables of cross-functional teams

Drive Revenue and Profit measures at Project Level

Define testing / QA / Delivery of activities

Define and develop project scoping, monitoring and control framework

Acknowledge, understand and manage customer and Program/Project/Work Package Delivery issues and disputes

Manage internal escalation tracking meetings to ensure all parties remain aware of their roles

Participate in developing internal and customerfacing system, process and procedure efficiencies to improve services and customer satisfaction

Participate in training and development to ensure skilled execution in delivery is always at the highest levels

Identify and rectify root cause findings on System, Process or Technology in cross functional divisions

Participate with IT to develop reports to drive efficiencies across various departments internally to improve service delivery

Ensure self and direct reports adherence to functional and company process and practices for ordering stock

Undertake travel during business and non-business hours, or as required by the Customers or Vendors due to 27/4/365 operations

Undertake to improve self and team knowledge, skills through internal or external training programmes



Under-Graduate degree or Post-Graduate Diploma

Specialist Certifications (PRINCE2, PMBOK/PMP, ITIL)

Computer literacy – COMPTIA

Electrical circuits 101 AC/DC/Solar (or similar) NTCNA Mikrotic (or similar)

RF / Microwave Advanced / Wi-Fi technology

Structured cabling

Fiber optic reticulation

Valid drivers license

A minimum of 5 years in the WISP or Telco industry

Advanced skills in Microsoft office, Smartsheet and/or MS Projects

Design, implementation and maintenance of High sites Construction and Facilities

Extensive experience of travel and remote work (National and Rural Areas)

Functional and line administration and management

Leadership in team context (local and remote teams)

Team management (local and remote teams)

Experience working in Project Management context

Deep experience with Executive or Senior Level peers

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