Junior-Mid Support Engineer

Share and send to your friends !
Junior-Mid Support Engineer
Benefits: Negotiable
Location: Cape Town
Type: Permanent
Reference: #21522
Company: Datafin Recruitment

Our client, a provider of comprehensive IT solutions based in Cape Town, requires a junior–mid support engineer to join its team. Your core role will be to provide clients support while maintaining applications and resolving technical issues on the server, workstation and mobile device environments across all operating systems. This is to ensure clients can access all IT resources they need and ensure the network is operating optimally. No specific certificates required but an MCSE will prove beneficial. Experience required in terms of Microsoft is Windows 7 and 10, Windows Server (anything 2008 and later), Office365 and Azure preferable but not critical.
Duties:
  • Assist customers with their IT support problems.
  • Communicate with clients effectively and directly via phone, email and remote diagnostics to identify and resolve client reported issues – in both technical and non-technical roles onsite.
  • Log tickets to keep track of onsite and remote support.
  • Keep delivery of stock sheet updated and ensure all stock is signed for.
  • Conduct ongoing server monitoring and maintenance to ensure optimal environment.
  • Take responsibility for effective delivery of work within clients Service Level Agreement (SLA).
  • Assist clients with a high level of consultancy in recommending hardware, software and products that may benefit or enhance a client’s network.
  • Participate in research and development activities.
  • Maintain and update technical knowledge through learning and studying.
  • Manage and select tools for projects within onsite environment.
  • Effective communication with clients onsite as well as with the office.
  • Introduce and advise on new technologies and learn new concepts and systems efficiently.
  • Assist client afterhours if need be.
  • Assist with returning goods to suppliers for repairs or warrantee claims.
Requirements:
  • No specific certificates required but an MCSE is advantageous.
  • Experience required in terms of Microsoft is Windows 7 & 10, Windows Server (anything 2008 and later), Office365 and Azure preferable but not critical.
While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.
Comments:
When applying for jobs, ensure that you have the minimum job requirements. Only  SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Please e-mail a word copy of your CV to taryn target="_blank and mention the reference numbers of the jobs. We have a list of jobs on http://www.datafin.com . Datafin IT Recruitment - Cape Town Jobs.
Posted on 05 Jan 10:47, Closing date 4 Feb
Apply
Taryn Roman
[email protected]
087 351 0743

Job Summary The Geneva-based International Committee of the Red Cross (ICRC) is a humanitarian organization that provides protection and assistance to people affected by armed conflict and other situations of…
General Details Location: , Bo-KaapCape Town Advertised By: Agency Job Type: Contract Description This is a 3 Year Contract! The initiatives (Broadband, VOIP and Public Wi-Fi Hotspot Projects) comprise delivery…
Job Summary Resources Mobilization Operation Manager The International Committee of the Red Cross (ICRC) is a humanitarian organization that provides protection and assistance to people affected by armed conflict and…
General Details Location: , Northern PretoriaPretoria / Tshwane Advertised By: Agency Job Type: Full-Time Description Minimum requirements: Relevant Certification (A+, N+ or similar) 5+ years’ experience in IT support Microsoft…
General Details Location: , OtherJohannesburg Advertised By: Agency Job Type: Contract Description Description Description To carry out all Electrical maintenance work and Important Company technical advice and support to SITA…