At BDO, we believe in investing in our people to help them grow, both professionally and personally. The foundation of our business is strong relationship, with colleagues, clients and other stakeholders and we work hard every day to make this a reality. Our commitment is to create unlimited growth by giving our people continuous opportunities and our client’s unparalleled support.
BDO’s global organisation extends across 167 countries and territories, with 88,120 people working out of 1,617 offices – and we’re all working towards one goal: to provide our clients with exceptional service. Our firms across the organisation cooperate closely and comply with consistent operating principles and quality standards.
Job Title: Senior IT Administrator
Location: Johannesburg, Gauteng, South Africa
Reference #: ZIT_10
Contract Type: Permanent
Salary: Market Related
BDO South Africa has an exciting opportunity Senior IT Administrator to join the ICT department in Johannesburg office.
The main responsibility is service delivery execution in accordance with the ICT ITIL framework and BDO strategy. Adhere and comply to the national ICT service strategy. Align with the best practise disciplines, governance, ethics, risk standard, policies and compliance for the firm.
The Senior IT Administrator will be inter-alia responsible for:
•Delivering services and support in line with the defined National ICT service catalogue.
•Solving complex infrastructure related Incidents.
•Planning and performing complex system configuration.
•Ensure service delivery within SLA criteria to resolve and escalate where required.
•Documenting technical specifications, configurations and processes
•Performing daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application event logs, and verifying completion of scheduled jobs such as backups and service related runbooks.
•Ensuring all business requests are delivered in the most effective way (reduction in incidents/rework)
•Be knowledgeable of and diligently engage within the Change Management framework to reduce incidents
•Continuous improvement to meet the level of required efficiencies and agreed SLA (processes, systems, delivery)
•Effective administration of incidents, requests and problem related requirements
•Assisting the business to log incidents and requests, entrench and actively share standard process and technical knowledge
•Providing related service feedback to the management team and leadership – report/repeat incidents/problem areas/proactive trends
•Acting as an escalation point and mentor to junior staff
•Executing and maintain proactive capacity and availability management exercises
•Daily infrastructure monitoring and follow incident response procedures
•MCSE: Cloud Platform and Infrastructure, MCSA: Windows Server
•A+, N+, Server+, ITIL V3
•NQF Level 6 IT related or higher
•CCNA, CCNP, MCSA:SQL is desirable but not required
•Minimum 5 years in a Corporate IT team managing and maintaining IT infrastructure.
•Experience in the creation and maintenance of technical documentation, reporting, service and change management requests. Sound knowledge of ITIL principles.
•Data Analytics, Power-bi reporting and dashboard creation.
•Advanced knowledge of Windows Server (2008 to 2016).
•Managing server virtualization technologies (Microsoft Hyper-V standalone and Failover Clustering, Nutanix, hyper-converged Infrastructure).
•Working experience on the entire System Centre Suite (SCCM, SCOM, SCSM, Orchestrator).
•Microsoft Exchange (2013 to Exchange Online) setup, administration, and configuration.
•Group Policy design and configuration.
•Skype for business 2015 on premise management.
•Wireless networking configuration, administration, support, and troubleshooting.
•LAN / WAN design, configuration, support, and troubleshooting (MPLS, IPSEC, VLAN, subnetting, DHCP, DNS).
•Active Directory administration.
•Infrastructure Backups (CommVault, Veeam, Redstor, Cibecs, Rubrik).
•Strong knowledge and working experience on backend storage solutions.
•Microsoft System Centre 2016 Suite
•Windows Server 2008 – 2019
•Skype for Business 2015
•Skype and Teams online
•Office365 and Microsoft Azure (advanced)
•Microsoft active directory, DNS, DHCP, GPO
•Networking (WAN, LAN, wireless)
•Good organisational and time management skills
•Excellent communication and interpersonal skills
•Strong reporting and documentation skills
•Knowledge and experience working with the Kanban methodology
•Scripting (PowerShell and Visual Basic)
•Process automation (System Center Orchestrator, Kofax)
•Firewall monitoring and configuration (Palo Alto)
•Sound knowledge of IT Security principles
•SQL database administration
•Attention to Detail
•Holistic and Logical Thinking
•Must be a team player
The appointment will be made in terms of the Firm’s Employment Equity Policy.
Only short-listed candidates will be contacted.
Application Deadline: 27/04/2021