Technical Manager

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General Details
Location:
, CenturionPretoria / Tshwane
Advertised By: Agency
Job Type: Full-Time
Description

Duties – internal staff:

  • Management of in-house technical staff, from junior level to senior level.
  • Coordination of technical meetings on a weekly basis
  • Coordination of training plans and career development for technical staff
  • Assigning technical resources to customer specific requirements based on skillset
  • Managing the service desk function
  • Reporting to executive management team
  • First contact for customer complaints in relation to technical performance - Escalating customer complaints to CRM division when needed.
  • Documenting procedures to ensure sustainable support delivery.
  • Accepting responsibility for ensuring that tickets and tasks are completed in a timely manner.
  • Facilitate project management with respect to resource allocation and management for projects related to the sites
  • Assistance with TIER THREE related matters (relates to senior server engineer part of portfolio).

Duties – external staff

  • Daily communication with off-site staff.
  • Communication regarding current state of the site. (Any pressing matters or additional support needed)
  • Facilitate project management with respect to resource allocation and management for projects related to the sites
  • Discuss existing matters and projects
  • Perform site visits as often as needed to ensure good relations with the employee and the client.
  • Coordination of training plans and career development for technical staff.
  • Assistance with TIER THREE related matters (relates to senior server engineer part of portfolio)

Interaction with Site Contacts

  • Report to site representatives on a regular basis
  • Preparation and involvement in IT Meeting report preparation
  • Conducting the IT meeting monthly (or as required) along with the Account Manager
  • Liaise between on-site support team and Exco with regards to senior matters (matters requiring more formal representation)

Administrative and Operational

  • Enforce policies and procedures 
  • Enforce policies and procedures (where applicable) from the customer site
  • Liaise with 3rd parties as and when needed
  • Ensure that company related documents are submit in a timely manner (leave forms, check-sheets, etc)
  • Performance reviews quarterly with report back to Directorate.
  • Registering projects on the relevant portals and leading projects where applicable
  • Escalating HR, sales, technical, financial matters relating to the employee to the correct department.
  • Participation in marketing related activities and contributing to marketing the organisation.

Experience:

  • 4 Years+ experience in a similar role
  • 3 Years+ experience with at le...
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