Software Implementation Consultant

Location:	Cape Town, Diep River
Type:	Permanent
Reference:	#22054
Company:	Datafin Recruitment

An innovative Cloud Solutions company in the Finance sector seeks the expertise of a Software Implementation Consultant to join its team. Your role will entail providing assistance to clients with the implementation of the company software, participating in post-project assessments while working closely with Sales team and partners to properly scope, sell, and deliver consulting projects. The successful candidate will require a suitable Bachelor's Degree with 2+ Years inside sales software experience, a proven track record with new account development, experience calling into Fortune1000 accounts at CXO level, working knowledge of HubSpot or a similar CRM system & Advanced Excel skills.
Duties:
Project Management -

• Guide implementations and ensure best practices are applied.

• Participate in post-project assessments.

• Act as the voice of the client to ensure their needs are understood and addressed by fellow team members.

• Manage partners and/or subcontractors required for a successful project execution.

• Manage multiple, simultaneous implementation projects at client sites and monitor schedules and commitments.

• Establish and maintain regular progress and status reporting systems for the clients.

• Management of partner implementations and development of partner relationships.

• Preparation and timeous submission of periodic reports, timesheets relating to the client project and linked back to the project costs.

• Assist with the management of library of reusable tools for repeatable Professional Services engagements.

• Management of project quality, contribute to the continuous quality improvement.

• Responsible for the Planning and Design Management of all relevant documentation.

Interface to Sales and Marketing and Research and Development -

• Advise the Sales team regarding new opportunities that may be developed with current clients as well as new prospects.

• Serve as the primary interface between the business and its clients for all consulting related issues.

• Work closely with Sales team and partners to properly scope, sell, and deliver consulting projects.

• Provide feedback to Product Management for product improvements.

• Solicit and capture customers' requirements and feedback.

• Work with the Marketing and Dev teams to process and manage customers' inputs.

Ensure Client Satisfaction -

• Work with the product management and development organisation to channel client feedback.

• Serve as escalation contact for resolving customers issues when appropriate.

• Review and approve implementation plans, Site Visit Reports (SVR), etc.

• Initiate and maintain a strong relationship (both written and oral) with assigned clients.

• May be called on to aid in providing post-implementation support, on-going consultation and training to ensure the successful implementation.

• Provide feedback to Sales with respect to customer needs based on post-implementation discussions with personnel who delivered services to the customer.

• Provide comprehensive product and industry expertise to support the Sales team (sales calls, demonstrations, technical discussions, business case).

• Manage the customer reference-ability and on-going relationship.

• Communicate to clients and company regarding the state of each project.

Requirements:

• Relevant Bachelor's Degree.

• 2+ Years inside sales software experience.

• Experience calling into Fortune1000 accounts at CXO level.

• Proven track record with new account development.

• Working knowledge of HubSpot or a similar CRM system.

• MS Office, Advanced Excel skills.

Attributes:


Motivation - Required to control performance. Be self-motivated be driven to set definite goals which you will take appropriate steps to achieve.


Initiative - Have the ability to use initiative to ensure customer satisfaction and retention.


Interpersonal Relations - Able to associate with others and to appreciate/understand their views, needs and ideas.


Assertiveness - Stands firm regarding Company policies, procedures and practices
Posted on 13 May 11:33, Closing date 11 Jun