Software Implementation Consultant

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Software Implementation Consultant
Location: Cape Town, Diep River
Type: Permanent
Reference: #22054
Company: Datafin Recruitment

An innovative Cloud Solutions company in the Finance sector seeks the expertise of a Software Implementation Consultant to join its team. Your role will entail providing assistance to clients with the implementation of the company software, participating in post-project assessments while working closely with Sales team and partners to properly scope, sell, and deliver consulting projects. The successful candidate will require a suitable Bachelor's Degree with 2+ Years inside sales software experience, a proven track record with new account development, experience calling into Fortune1000 accounts at CXO level, working knowledge of HubSpot or a similar CRM system & Advanced Excel skills.
Duties:
Project Management -
    • Guide implementations and ensure best practices are applied.

    • Participate in post-project assessments.

    • Act as the voice of the client to ensure their needs are understood and addressed by fellow team members.

    • Manage partners and/or subcontractors required for a successful project execution.

    • Manage multiple, simultaneous implementation projects at client sites and monitor schedules and commitments.

    • Establish and maintain regular progress and status reporting systems for the clients.

    • Management of partner implementations and development of partner relationships.

    • Preparation and timeous submission of periodic reports, timesheets relating to the client project and linked back to the project costs.

    • Assist with the management of library of reusable tools for repeatable Professional Services engagements.

    • Management of project quality, contribute to the continuous quality improvement.

    • Responsible for the Planning and Design Management of all relevant documentation.


Interface to Sales and Marketing and Research and Development -

    • Advise the Sales team regarding new opportunities that may be developed with current clients as well as new prospects.

    • Serve as the primary interface between the business and its clients for all consulting related issues.

    • Work closely with Sales team and partners to properly scope, sell, and deliver consulting projects.

    • Provide feedback to Product Management for product improvements.

    • Solicit and capture customers' requirements and feedback.

    • Work with the Marketing and Dev teams to process and manage customers' inputs.



Ensure Client Satisfaction -


    • Work with the product management and development organisation to channel client feedback.

    • Serve as escalation contact for resolving customers issues when appropriate.

    • Review and approve implementation plans, Site Visit Reports (SVR), etc.

    • Initiate and maintain a strong relationship (both written and oral) with assigned clients.

    • May be called on to aid in providing post-implementation support, on-going consultation and training to ensure the successful implementation.

    • Provide feedback to Sales with respect to customer needs based on post-implementation discussions with personnel who delivered services to the customer.

    • Provide comprehensive product and industry expertise to support the Sales team (sales calls, demonstrations, technical discussions, business case).

    • Manage the customer reference-ability and on-going relationship.

    • Communicate to clients and company regarding the state of each project.



Requirements:


    • Relevant Bachelor's Degree.

    • 2+ Years inside sales software experience.

    • Experience calling into Fortune1000 accounts at CXO level.

    • Proven track record with new account development.

    • Working knowledge of HubSpot or a similar CRM system.

    • MS Office, Advanced Excel skills.



Attributes:


Motivation - Required to control performance. Be self-motivated be driven to set definite goals which you will take appropriate steps to achieve.


Initiative - Have the ability to use initiative to ensure customer satisfaction and retention.


Interpersonal Relations - Able to associate with others and to appreciate/understand their views, needs and ideas.


Assertiveness - Stands firm regarding Company policies, procedures and practices
Posted on 13 May 11:33, Closing date 11 Jun
Apply
Chantelle Lawrence
[email protected]
087 351 0743

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