Showroom Sales Assistant

Showroom Sales Assistant

Remuneration: Market related 
Location: Johannesburg
Job level: Junior/Mid
Type: Contract
Reference: #HCH-1672
Company: HomeChoice


Job description

Key Performance Areas
  • Manage the customer journey account opening and order processing
  • Ensure customers are greeted on entry. Ensure that her immediate need is ascertained
  • Ensure products are visually displayed as in that of the catalogue
  • NTF customers are to be encouraged/incentivised to open an account
  • Ensure pricing is correct on the product and ascertain customers ATB
  • Hand customer over to CS Assistant for order processing
  • Facilitate daily administration duties aligned to customer service, vetting, order and query resolution
Product knowledge and pricing management
  • Ensure that you are up to date with the catalogue and HomeChoice Products specific to your product category
  • Ensure that you are aware of product features and benefits and are able to sell with conviction
  • Ensure sufficient and up to date training is driven by yourself with regards to products featured as well as fully informed around insurance, legalities etc.
  • Ensure that you are aware of any competitor products and understand how to up sell
  • Ensure that pricing and offers are aligned to catalogue and price changes/ offers are actioned accordingly
Visual merchandising and housekeeping
  • Ensure that products are visually merchandised in accordance to VM policy
  • Ensure housekeeping standards are adhered to in accordance with policy
  • Ensure that products are changed regularly and in accordance with VM procedures
Meet operational efficiencies
  • Consistently reach performance targets and standards relating to productivity, adherence, turnaround time and quality
  • Always ensure that any outstanding tasks are up to date
  • Adhere to all service level agreements
  • Constantly and proactively communicate ways to improve efficiencies in our performance, procedures and systems
  • Ensure compliance standards and legislative requirements are adhered to and met against agreed quality benchmarks
  • Always make sure that the correct information is relayed to customers
  • Acquire and accurately capture all necessary information
  • Ensure current catalogues and order forms or consistently in stock and displayed accordingly
  • Ensure that you are 100% versed in daily operations with regards to click and collect procedure
Provide an exceptional customer experience
  • Ensure a professional, polite and efficient service is offered by acting as an ambassador
  • Take responsibility by ensuring that advice is always given in the customers best interest
  • Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction
  • Continuously work towards improving the customer experience and service delivery
Adhere to quality standards
  • Always make sure that the correct information is relayed to customers
  • Acquire and accurately capture all necessary information
  • Ensure that all admin and reporting is conducted timeously and in accordance with required processes and procedures
  • Adhere to policies, procedures and all business standards and requirements
  • Ensure that your appearance is aligned to staff policy, are wearing staff uniforms and name badges as supplied by HomeChoice


Requirements

Qualifications and accreditations
  • Grade 12/matric or equivalent
Experience and skills
  • Minimum of two year Sales experience within a retail environment
  • Effective communication skills (verbal and written)
  • Must be able to work shifts, weekends and public holidays
  • Clear credit and criminal record
  • Must be computer literate (email, internet, word and excel)
  • Excellent telephone and face to face customer etiquette
Attributes and behaviours
  • Customer-focused/centric attitude
  • Performance-driven and results-orientated with a relentless drive to succeed
  • A strong can-do attitude and an energetic positive approach
  • Exceptional attention to detail with a thorough approach to work
  • Excellent listening and interpersonal communication
  • Team player but able to work independently


Posted on 09 Jul 08:17



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