Showroom Customer Service Manager

Showroom Customer Service Manager

Remuneration: Market related 
Location: Johannesburg
Job level: Senior
Type: Permanent
Reference: #HCH-1673
Company: HomeChoice

Job description

The ideal candidate for this role will be responsible for the overall management and day to day operations of the HomeChoice showroom retail space.

Here’s what you can expect to be doing in the role:

Key responsibilities/KPA’s

  • To manage sales objectives and operational efficiencies
  • To ensure all instore communication is communicated accurately throughout the showroom
  • To ensure all category specialists are fully trained
  • Ensure that monthly intake and NSV targets are achieved
  • To ensure that an exceptional customer experience is consistently achieved
  • Cash management
  • Stock management in line with stock procedures
  • Drive housekeeping
  • Reporting
  • People Management
  • Projects


A little about who you are: Skills and years’ experience
  • A relevant tertiary qualification
  • Minimum of five years’ working experience within retail industy
  • Working in the homewares retail industry would be advantageous
  • Minimum of two years’ experience in leading a team within a sales target driven environment
  • MS Office packages
  • Must be available to work shifts, weekends and public holidays
  • Clear credit and criminal record
You will have mastered these traits: Attributes and behaviors
  • Ethical and professional self-starter with high energy levels
  • Excellent planning and organizational skills with a customer-centric attitude
  • Natural leader with the ability to mentor and inspire
  • Deadline and target driven with great attention to detail
  • Excellent communication and motivational skills with the ability to communicate at all levels
  • Ability to work well under pressure and manage stress effectively
  • Adaptable, flexible with loads of initiative

Posted on 09 Jul 08:20

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