Permanent Flight Operations Specialist

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General Details
Location:
, Somerset WestHelderberg
Advertised By: Agency
Job Type: Full-Time
Description
My client, a well established international company is seeking to employ an experienced Flight Operations Specialist to join their team
Duties includes but not limited to:




Monitor and action all email requests for bookings


Carry out the above in line with set company service level standards in a friendly & professional manner


Use a GDS to:


Check availability


Price flight itineraries


Make bookings


Reserve seating


Issue tickets


Amend/ refund bookings


Read booking ‘queues’










Use industry knowledge and initiative to choose best airlines to approach to meet client’s requirements


Make sound commercial decisions on margins & pricing on a booking by booking basis


Work on own initiative without constant supervision


Update all transactions accurately into the database


Keep on top of all airline deadlines for deposits, balance payments, names & ticketing


Ensure payments are received from clients in good time to meet deadlines


Develop a good understanding of the market and competition


Follow up quotes


Form close ties with staff within airline partners to strengthen relationships


Be aware of, and work towards, sales targets





General




Be a committed, enthusiastic and supportive team membe


Compile accurate business emails/reports as required


Acknowledge correspondence within set standards and timescales


Maintain systems to ensure quality control


Strive to continuously improve the quality (presentation, accuracy and coverage) of information relevant to the business


Keep accurate records and filing systems both computer and hard copy resources


Maintain high levels of accuracy


Keep product knowledge & operational skills up to date


Undertake appropriate training as required


Work in a positive, proactive and determined manner



Key Objectives:



To service all enquiries & bookings to company standards
To adhere to all airline deadlines and terms and conditions
To understand agents/ operators flight needs and advise on appropriate solutions
To work with the Team Leader and Marketing department to drive growth in ticket sales
To understand the different airline routes to be able to advise the best opti

Website: http://www.helderbergpersonnel.co.za
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