Permanent Flight Operations Specialist

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General Details
, Somerset WestHelderberg
Advertised By: Agency
Job Type: Full-Time
My client, a well established international company is seeking to employ an experienced Flight Operations Specialist to join their team
Duties includes but not limited to:

Monitor and action all email requests for bookings

Carry out the above in line with set company service level standards in a friendly & professional manner

Use a GDS to:

Check availability

Price flight itineraries

Make bookings

Reserve seating

Issue tickets

Amend/ refund bookings

Read booking ‘queues’

Use industry knowledge and initiative to choose best airlines to approach to meet client’s requirements

Make sound commercial decisions on margins & pricing on a booking by booking basis

Work on own initiative without constant supervision

Update all transactions accurately into the database

Keep on top of all airline deadlines for deposits, balance payments, names & ticketing

Ensure payments are received from clients in good time to meet deadlines

Develop a good understanding of the market and competition

Follow up quotes

Form close ties with staff within airline partners to strengthen relationships

Be aware of, and work towards, sales targets


Be a committed, enthusiastic and supportive team membe

Compile accurate business emails/reports as required

Acknowledge correspondence within set standards and timescales

Maintain systems to ensure quality control

Strive to continuously improve the quality (presentation, accuracy and coverage) of information relevant to the business

Keep accurate records and filing systems both computer and hard copy resources

Maintain high levels of accuracy

Keep product knowledge & operational skills up to date

Undertake appropriate training as required

Work in a positive, proactive and determined manner

Key Objectives:

To service all enquiries & bookings to company standards
To adhere to all airline deadlines and terms and conditions
To understand agents/ operators flight needs and advise on appropriate solutions
To work with the Team Leader and Marketing department to drive growth in ticket sales
To understand the different airline routes to be able to advise the best opti

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