Permanent eCommerce Marketplace Co-Ordinator

General Details
, Somerset WestHelderberg
Advertised By: Agency
Job Type: Full-Time
My client, an exclusive retailer, has a vacancy at their Head Office in Somerset West for an eCommerce Marketplace Coordinator. The main purpose of the role is to manage and supervise one on-line store, as well as manage the logistics, customer service and website control.

Logistics of one on-line store:

Receive or and document correctly

Confirm inbound order

Porcess orders

Ensure correct pricing on site

Monitor picking and packing of orders

Follow-up on delivery of order and update tracker

Follow-up removal orders

Follow-up on damages

Processing waybills for JHB orders

Booking of delivery slots

Customer service:

Enusre invoices are supplied within the stipulated time framce

Deal with queries and complaints

Dealing with replacements

Stock and websire Control

Upload, website checks and price updates


Communiate technical issue with E-Commerce Manager

Communicate customer issues to Head of Marketing and Retail

Knowledge required:

User knowledge of the CRM systems or database products.

English proficiency – high standard of verbal and written communication (good spelling and grammar is essential)

Strong phone contact handling skills and active listening

Strong product knowlegde

Ability to manage time efficiently

Must have strong Microsoft Word, Excel and Outlook skills (Intermediate / Advanced level)

ERP experience preferable

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