Permanent eCommerce Marketplace Co-Ordinator

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General Details
Location:
, Somerset WestHelderberg
Advertised By: Agency
Job Type: Full-Time
Description
My client, an exclusive retailer, has a vacancy at their Head Office in Somerset West for an eCommerce Marketplace Coordinator. The main purpose of the role is to manage and supervise one on-line store, as well as manage the logistics, customer service and website control.
Duties:

Logistics of one on-line store:


Receive or and document correctly


Confirm inbound order


Porcess orders


Ensure correct pricing on site


Monitor picking and packing of orders


Follow-up on delivery of order and update tracker


Follow-up removal orders


Follow-up on damages


Processing waybills for JHB orders


Booking of delivery slots



Customer service:


Enusre invoices are supplied within the stipulated time framce


Deal with queries and complaints


Dealing with replacements



Stock and websire Control


Upload, website checks and price updates



Communication:


Communiate technical issue with E-Commerce Manager


Communicate customer issues to Head of Marketing and Retail



Knowledge required:


User knowledge of the CRM systems or database products.


English proficiency - high standard of verbal and written communication (good spelling and grammar is essential)


Strong phone contact handling skills and active listening


Strong product knowlegde


Ability to manage time efficiently


Must have strong Microsoft Word, Excel and Outlook skills (Intermediate / Advanced level)


ERP experience preferable



Website: http://www.helderbergpersonnel.co.za
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