Permanent Digital Marketing Co-Ordinator

General Details
Location:
, StellenboschCape Winelands
Advertised By: Agency
Job Type: Full-Time
Description
My client is a growing company in the digital media space, based in Technopark, Stellenbosch. They are currently looking for an analytical and driven Account Manager to join their team. If you are a positive, dynamic go-getter who are great with people, appreciate excellent customer service, have a mind for numbers and a passion for digital marketing, this is the position for you!
The successful candidate will report directly to the CEO and be responsible for building and maintaining strong client relationships, as well as up- and cross-sell existing accounts in order to contribute and expand to the new business growth of the company. This candidate needs to be self-motivated, reliable, and passionate about digital media and technology, eager to learn and understand different business models in order to identify new opportunities.

Duties and Responsibilities



Build and maintain strong client relationships through regular contact (meetings, email and phone)


Work closely with operational team to ensure campaigns are implemented and up and running in a timely manner


Stay on top of the performance of key campaigns and optimise where necessary


Ensuring that client needs and requirements are understood, interpreted and communicated accurately and that their expectations are managed at all times


Deal professionally and effectively with any complaints/issues that may arise from clients


Identify opportunities for up-selling and cross-selling existing clients


Conduct new client training sessions


Keep a log of account management consulting hours to be invoiced each month


Liaise with finance team to ensure invoices are accurate


Compile quarterly reports and present to clients during quarterly follow-up meetings


Attend industry events and continuously increase contact network


Continuously stay up to date with market trends




Requirements for the role:



Matric


Tertiary qualification (in marketing sector an advantage)


Strong analytical capabilities


In-depth understanding of digital media (paid media, search, social media, affiliate, mobile etc)


Must have structured and run FaceBook campaigns and/or Google Ads campaigns


Very good interpersonal skills – ability to network, confident and outgoing


Good problem-solving skills


Must have own car


Ability to identify, work towards and achieve targets


Knowledge of technology, digital media, online advertising and marketing principles


Proficiency in computer software campaigns, Excel, Word, PowerPoint, Outlook


Excellent written and verbal communication skills (English & Afrikaans)


The ability to create and maintain relationships with customers


Co-operative, positive can-do attitude


Attention to detail, good organisational skills


Excellent telephone manner





Job Reference #: SW002271/AM

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