P&C Insurance – Policy Sales & Service

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General Details
Location:
, City CentreCape Town
Advertised By: Agency
Job Type: Full-Time
Description
Our client is looking for a bright individual to join their team.

Essential Functions


• Handle majorly inbound and outbound (small ratio) sales calls for new and renewal of existing business. Ask the right questions to uncover customer needs with the view of generating a sale
• Handle service enquiries from customers. Take steps to retain customers
• Ensure customer advocacy scores are meeting or exceeding expectations
• Maintain the AHT as per client specifications
• Up-sell / Cross sell options by promoting benefits to the customer based on their needs
• Maintain policies and change details as needed
• Maintain accuracy of customer data
• Handle customer concerns and objections
• Adhere to underwriting guidelines
• Adhere to compliance guidelines when conducting business with customers
• Follow best practice procedures
• Participate in weekly and monthly coaching Primary Internal Interactions


• AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support
• Manager for the purpose of review, feedback, clarification and operations communication
• Associates (peers) for the purpose of seeking cooperation clarification on process-related matters
• Subject Matter Expert / Trainer for the purpose of work related issues and escalated transactions
• QCA for the purpose of feedback and audit
• Primary Internal Interactions
• AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support
• Manager for the purpose of review, feedback, clarification and operations communication
• Associates (peers) for the purpose of seeking cooperation clarification on process-related matters
• Subject Matter Expert / Trainer for the purpose of work related issues and escalated transactions
• QCA for the purpose of feedback and audit Education Requirements


• Minimum of Matriculate or must have completed 12 years of education Work Experience Requirements


• 0-2 years of experience in insurance, sales service, handling voice and queries, etc. Preferred understanding of the Australian Insurance domain would be an added advantage
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 201814 subject heading or email body.

Please note that due to the high volume of CV's received; only shortlisted applicants will be contacted. Should you not receive communication from our offices within two weeks of submission please note that your application will not be considered for this position.

We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again.

Should you require any additional information give us a call on 021 012 5566.


Job Reference #: 201814

Website: http://www.surgo.co.za
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