The position below has become available and you are invited to apply for it should you be interested.
Job Title: Working Foreman
Vryheid, KwaZulu-Natal, South Africa
Reference # Mascor:
Working Foreman – John Deere (Vryheid)
To ensure the efficient and profitable operation of the department by establishing and agreeing with dealership management, and meeting objectives that cover the service department’s operating policies and standards to achieve both high levels of customer satisfaction and retention, and profitability
To control resources at a level commensurate with profit requirements and enhanced customer relations
To maximize departmental profitability through the sale of labour and associated products to franchise and non-franchise customers
Co ordinate and directs the workload of the Service Department for maximum efficiency and productivity while providing quality repair work.
Responsible for workshop staff
To maintain effective control of expenses in line with budget objectives by monthly examination of management accounts to ensure total expenditure for the service department.
Establish and monitor all training requirements and costs to provide satisfactory levels of skill, job and cost effective development of key personnel
Ensure all clerical functions within the service department are carried out in accordance with policies (warranty claims, customer follow-up, workshop loading, estimating, invoicing , daily operating controls)
Check all workshop equipment for condition and accuracy of diagnosis
Technical qualification (Served apprenticed and is a Qualified technician)
Technical skills, knowledge and experience
Ability to control clerical work, administration, organisation, systems and financial matters, leadership ability
Skills, experience and knowledge of modern business methods and financial control
Totally service minded and service orientated
Friendly with pleasant appearance
Empathy and highly positive attitude
To be computer literate
Availability to work after hours, weekends and public holidays should this be necessary.
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