Management Learnership

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Management Learnership

Remuneration: R7000 per month Basic salary 
Location: Cape Town
Job level: Student
Type: 12 Months
Company: The Knowledge Trust

You’ll be employed and work for a proudly local but globally renowned manufacturer and distributor of a range of popular wine and liquor brands. They are headquartered in Cape Town. For the first month, you will need to get to and from their offices in Durbanville – you will be given a weekly travel allowance of R800 for this.
After training, you’ll work from home for the rest of the 12-month programme. You need to have a dedicated space in your home as they will give you a full workstation including a laptop and data.
The purpose of this qualification is to help new or aspiring managers or teams leads to acquire the knowledge, skills, attitudes and values required to execute the managerial functions of planning, organising, leading and controlling in any business environment, while practicing sound business ethics.
Roles and reponsibilities
  • Introduce and promote new products & packaging
  • Inform customers of discontinued products & packaging
  • Inform customers of out-of-stock products & suggest alternatives
  • Inform customers of products on promotional cycle or sell-out lists
  • Introduce & promote empty returns to customers
  • Encourage the sale of full cases & pallets (where applicable), offering alternatives to single/ by unit product requirements
  • Responsible for the maintenance and update of customer files and records:
  • Ensure that information on the customer’s product portfolio is kept along with accurate records of when a customer needs to be contacted and when a product is delivered to the customer
  • Ensure that call scheduling is done in order to minimise the need for the customers to dial in (inbound sales)
  • Ensure all customer queries are dealt with timeously and efficiently, being a ‘single point of contact’ and ‘first point of resolution’
  • Handling customer queries via effective Cash Management
  • Co-ordinate with appropriate departments to ensure customer queries are solved within SLAomplete sales and/or returns activities in the preferred system in order to ensure visibility and reporting
  • follow-up with customers regarding all queries lodged and assess satisfaction
  • Ask for assistance to resolve the customer query immediately, preferably without the need to pass it to another agent/ department
  • Escalate concerns to the appropriate stakeholders
On achieving this qualification, you will be able to:
  • Develop plans to achieve defined objectives
  • Organise resources in accordance with developed plan
  • Lead a team to work co-operatively to achieve objectives
  • Monitor performance to ensure compliance to a developed plan
  • Make decisions based on a code of ethics

Posted on 26 Apr 09:26

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