Insurance Operations Analyst

Insurance Operations Analyst

Remuneration: Market related 
Location: Cape Town, Southern suburbs
Job level: Mid
Job policy: Employment Equity position
Type: Permanent
Reference: #HCH-1617
Company: HomeChoice

Job description

Here's what you can expect to be doing in the role
  • Campaign analysis
  • Ability to engage with marketing and operational teams (contact centres) to coordinate and analyse marketing campaigns and dialler activity to sell insurance products
  • Engage with the insurance scrum team to translate operational requirement to deliverable user stories
  • Understand and drive customer behaviour through data analysis and industry understanding and initiate corrective actions accordingly
  • Acquisition and retention analysis
  • Take responsibility for the continuous analysis of customer retention, acquisition and reactivation strategies
  • BI
  • Continuously work with the Business Intelligence/analytics team to analyse results of campaigns and communicate recommendations
  • Trend analysis
  • Accurately interpret all data, identify and communicate trends from the database and translate these into business strategies
  • Competitor and customer research
  • Research, analyse and monitor the market for changes in product ranges, pricing, channels, marketing methods, customer target segments as well as technology and communicate market updates and trends identified to relevant stake holders
  • Benchmark against competitors locally and internationally to ensure best practice
  • Reporting
  • Budget
  • Training


A little about who you are
  • Business/marketing degree or equivalent
  • Appropriate insurance qualification will be an added advantage
  • Minimum of two years of working experience within the insurance field
  • Three years’ experience within a Retail or Financial services environment
  • Must have completed RE5 regulatory exam; RE1 would be a great advantage
  • Exposure to selling products through online channels
  • Experience in the development and implementation of standards, procedures and guidelines to support operational processes
  • Excellent knowledge of MS Office and working knowledge and understanding of relational databases (SQL)

Posted on 18 Feb 11:10

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