Customer Service Advisor – Work From Home

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General Details
, City CentreCape Town
Advertised By: Agency
Job Type: Full-Time
We have an excellent work from home position available. Our client a is looking for a Customer Service Insurance Advisor to join their growing department

Permanent work from home position where it is essential for you to have an active fibre line and proof thereof

As an executive, you will handle majorly inbound and outbound (small ratio) calls for new and renewal of existing business for the American Market. Ensure a positive customer experience. Maintains in-depth knowledge of customer needs

Essential Functions:

• Handle majorly outbound and inbound calls for new and renewal of existing
• Process new business, renewals, amendments and cancellation of policies and change
details as needed
• Identify customers need, clarify information, research every issue and provide solutions
and/or alternatives
• Seize opportunities to upsell/cross sell products when they arise
• Maintain accuracy of customer data
• Manage and resolve customer complaints and also identify escalate priority issues
• Follow up on customer calls wherever necessary
• Achieves operational metrics / SLAs by adhering to the call and customers account handling
policies and procedures to meet or exceed clients expectations.
• Understand Operations and Corporate Compliance, Policies and Procedures and Best
• Practices when conducting business with customers
• Participate in weekly and monthly coaching Delivery of clients expectations
• Stay abreast of ongoing trainings associated with role and business unit objectives
• Other duties as outlined by leadership Technical Skills:

• Computer navigation skills, keyboarding skills
• Should be familiar with MS Office
• Excellent communication and convincing skills
• Ability to increase sales while providing excellent customer service
• Knowledge of the insurance industry
• Good telephonic customer service etiquette
• Customer first approach to problem solving
• Ability to understand and accept feedback on errors and use the learnings to avoid similar errors in future
• Excellent communication skills
• Good Inter-personal skills
• Questioning, reasoning and convincing skills
• Ability to multi task, priorities and manage daily work activities Requirements:

• Minimum of 12 months of work experience in a BPO environment in an Insurance process/ account is
highly preferred
• Minimum of Matriculate Passed - None Neg
• MUST Have Fiber connection line - None Neg
• Own Laptop or Computer
• Quiet work space - None Neg
• Clear Criminal Record - None Neg
• Clear Credit Record - None Neg
• Clear Disciplinary Record - None Neg Salary:

• R 7,000 basic
• Allowance for Fiber internet connection Working Hours: 24 hour rotational shift, Mondays to Sunday 14:00 PM to 06:00 AM (American working hours)

Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 201873 subject heading or email body.

Please note that due to the high v...

Job Reference #: 201873

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