Community & Social Manager

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General Details
Location:
, KensingtonJohannesburg
Advertised By: Agency
Job Type: Full-Time
Description

Job Overview: Effectively manage the reviews, queries, and post content across a large portfolio of clients. To succeed in the role, applicants must have exceptional oral and written communication skills as well as have a high level of attention to detail. Ultimately, the candidate should be able to act as the face and voice of multiple brands and manage all community communications required.

Responsibilities

  • Align with client’s mandates on reputation management and implement cross channel
  • Respond to all customer queries in a timely manner
  • Monitor and report on online reviews
  • Monitor and report on online queries
  • Post content to relevant social media channels in a timely manner
  • Pull campaign stats and report back where necessary
  • Ad-hoc liaison client liaison and relationship management
  • Co-ordinate with account managers to ensure brand consistency
  • Implement social media and communication campaigns to align with local SEO strategies
  • Liaise with Development team to stay updated on new products and features
  • Stay up to date with market trends

Requirements

  • Degree or diploma in the marketing sphere or relevant field
  • Experience with MS Office
  • Proven work experience as a community manager (1-2 years)
  • Ability to identify and track relevant community metrics
  • Excellent verbal communication skills
  • Excellent writing skills
  • Ability to interpret online customer engagement metrics
  • Knowledge of online marketing and marketing channels
  • Attention to detail and ability to multitask
  • Excellent time management skills

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