Vacancy Details Employer:CME Recruitment Key competencies required: Responsible for the client support queue, Kanban and cases to always ensure excellent client service turn around times. Maintain all necessary controls to role and strive to eradicate errors, and in this fostering a strong working relationship with our compliance and Internal Audit teams to ensure the department meets its legislative and regulatory requirements. Responsible and accountable for the Companys AML procedures and the PFCM with in the teams always. Compile quality control checks and MI for the Manager. Manage and delegate workloads within the team to ensure maximum productivity. Manage and train new members of the team in the different procedures and systems. Strive for continuous improvement. Develop service procedures. Polices and standards or service. Responsible and accountable for adherence to the Company-s AML procedures and the PFCM within the team at all times; Assist the CS Manager with all Quality Control checks required; Manage and delegate workloads within the team to ensure maximum productivity; Leading the team to take ownership of client issues, following problems through to resolution and liaising between teams and departments to resolve queries when required. These include, but are not to; o Maintaining up-to- client records including verifying and updating client details, updating bank details and changes of address etc; processing account closures, death claims, payments in and out, resolving negative balances on accounts; o Processing Mercantile & Investec BOP forms; o Producing statements and valuation reports; o Processing client withdrawal requests in CCM and Bank platforms o Commission queries o Project updates that be required. Maintain an orderly workflow according to priorities; Support other members of the Group Business Development team including Relationship Management, Business Development, Investment Management, marketing and manage projects as required. Be actively involved in any team and company projects Assist and share your knowledge of operational corrections Strive for continuous improvement Complete the annual CPD hours required.