Field Support Engineer


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General Details
Location:
, Leslie / LebogangMpumalanga
Advertised By: Agency
Company Name: WhatJobs
Job Type: Contract
Description
Vacancy Details Employer:Vha-Pfumi Holdings t/a Urban Technologies Field Support Engineer required in Litchetenburg Assisting customers with account setup and application installations. Ensuring optimal application functionality by configuring networks. Troubleshooting IT issues by asking customers targeted questions. Providing customers with step-by-step guidance to resolve technical problems. Inspecting and installing equipment and new technologies, directing crews or workers on site, conducting research, and reporting on project status. Field engineers will make sure that everything works smoothly and engineering designs are being followed. Primary Role - General Administration tasks To ensure that all Customer Calls are attended to as per the agreed contract with Customer. Log Calls with Vendors. Quotation Approval/Expiry Status. Ensure that In Warranty Repair Parts are returned with all paperwork attached. Faulty Return Stock - To return faulty warranty stock with all paperwork required. Updating - Ensure that all calls are updated daily at 11:. Petrol Cards - Ensure that Mileage is booked correctly on System as per Productivity Report that is submitted daily by Field Support Leader. Should Mileage be incorrect, correct mileage to be provided for correction. Attendance - Should FSE not be reporting for work, Please apply through this site. to be submitted before 07:30 to Managers, Branch Administrator and Regional Coordinators. Dockets - All dockets to be completed correctly with user signature. Processes - Strict adherence to SYSTEM processes by Field Support Leader. Appointment Made - Appointments only to be requested from users. FSE to ensure that Appointment is set the 1st time upon users request. Should appointment not be met, FSE to escalate to Field Support Leader for new time requested from User to attend to . FSE to ensure that the user is informed about the matter that FSE is running late for the appointment. User not Available - Ensure that follow ups are made 3 times a day with the user. to be updated accordingly. Should the user not be available at the end of the day, Please apply through this site. to be sent out as per SYSTEM Standard Procedure. Asset input - To ensure that all assets are captured correctly onsite with Tablet Barcode Scanner, should Barcode not be available, picture to be taken and submitted to Regional Coordinator for picture to be attached to the calI on SYSTEM. Productive Rate - To ensure that MIN of 3.5 calls resolved per day are done for Field Support and MIN of 5 calls per day resolved for Onsite Support. Productive Time - Maintain productivity of (75%. SLA - Effective management of calls to ensure SLA is achieved.

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