UK Insurance Customer Service Advisor

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General Details
, ForeshoreCape Town
Advertised By: Agency
Job Type: Full-Time
Our client a is looking for a UK Customer Service Advisor to join their growing department

As an executive, you will handle majorly inbound (small ratio). Ensure a positive customer experience. Maintains in-depth knowledge of customer needs

Essential Functions:

• Handle majorly inbound calls for new and renewal of existing
• Process new business, renewals, amendments and cancellation of policies and change
details as needed
• Identify customers need, clarify information, research every issue and provide solutions
and/or alternatives
• Seize opportunities to upsell/cross sell products when they arise
• Maintain accuracy of customer data
• Manage and resolve customer complaints and also identify escalate priority issues
• Follow up on customer calls wherever necessary
• Achieves operational metrics / SLAs by adhering to the call and customers account handling
policies and procedures to meet or exceed clients expectations.
• Understand Operations and Corporate Compliance, Policies and Procedures and Best
• Practices when conducting business with customers
• Participate in weekly and monthly coaching Delivery of clients expectations
• Stay abreast of ongoing trainings associated with role and business unit objectives
• Other duties as outlined by leadership Technical Skills:

• Computer navigation skills, keyboarding skills
• Should be familiar with MS Office
• Excellent communication and convincing skills
• Ability to increase sales while providing excellent customer service
• Knowledge of the insurance industry
• Good telephonic customer service etiquette
• Customer first approach to problem solving
• Ability to understand and accept feedback on errors and use the learnings to avoid similar errors in future
• Excellent communication skills
• Good Inter-personal skills
• Questioning, reasoning and convincing skills
• Ability to multi task, priorities and manage daily work activities Requirements:

• Minimum of 12 months of work experience in a BPO environment in an Insurance process/ account is
highly preferred
• Minimum of Matriculate Passed - None Neg
• MUST Have Fiber connection line - None Neg
• Own Laptop or Computer
• Quiet work space - None Neg
• Clear Criminal Record - None Neg
• Clear Credit Record - None Neg
• Clear Disciplinary Record - None Neg Salary:

• R 6500 basic Shifts and benefits:

• Rotational Shifts in a 24/7 Working Environment (Between 9:00 am 23:00 pm)
• Complementary transport
• Incentives/Comm and night shift allowance
• Medical Aid contribution
• Pension plan contribution Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 201890 subject heading or email body.

Please note that due to the high volume of CV's received; only shortlisted applicants will be contacted. Should you not receive communication from our offices within two weeks of submission please note that your application wi...

Job Reference #: 201890

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