Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial long and short term insurance providers. Our portfolio includes South Africa’s most loved and recognisable brands such as 1st for Women, Auro & General, Budget, Dial Direct, Virseker and 1Life. Employee Benefits Administration via our Hippo Advisory Services, which includes health insurance, provident fund and group life administration. Hippo is South Africa’s first comparison website and compares insurance, other personal finance products, travel, health, money, travel, cars from range of South African brands. We’re pioneers with a hunger for the best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing beyond limits.
Job Title: Sales Consultant
Location: Fourways, Gauteng, South Africa
Reference #: SA/2021/05/27
Contract Type: Permanent
Inbound or outbound policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPI’s. Connect with the customer, conduct needs analysis and propose customer solutions. Needs a solid knowledge of products, their characteristics, and market as well as focus on growth of the brand.
Customer Relationships Development:
Make calls by telephone to allocated customers to develop new relationships or either as a first point contact.
Customer Needs Clarification:
Set clear objectives for each sales call; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer’s level of interest and to identify and respond to areas requiring further information or explanation.
Sell Customer Propositions:
Identify the products or services that best meet the customer’s needs, use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.
Develop working knowledge of the organization’s policies and procedures and of regulatory codes and codes of conduct with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
Customer Relationship Management (CRM) Data:
Schedule callback and enter relevant information into the customer relationship management system after each contact with the customer to create a call plan and to ensure the the organization has quality data to enable effective customer retention and business development activities.
Prioritise own work flow and ensure work is completed to the required standards of quality and timeliness; use performance management systems to improve personal performance to meet SLA.
Personal Capability Building:
Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.
Sales Opportunities Creation:
Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
Matric/ Grade 12 or SAQA Accredited Equivalent (essential)
Regulatory Exam 5 (advantageous)
1 year telephonic sales experience (essential)
Application Deadline: 10/06/2021