Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial service providers. Our portfolio includes short-term insurers, a long-term insurer, health insurance as well as an insurance and personal finance comparison platform. We’re pioneers with a hunger for best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing past their limits.
What we offer:
TIH offers an exceptional benefits programme, and competitive compensation packages. You have options for Life Cover, Disability Benefits, Provident Fund, Medical Aid, and more. Office benefits include free undercover parking, free Wi-Fi, ATMs, an onsite gym, subsidized meals, convenience store, coffee shop, free seasonal fruits – every day, and an Active Access walking programme
Job Title: Senior Manager: National Broker Channel (STI)
Location: Gauteng Area, Gauteng, South Africa
Reference #: SM:NB(STI)17/5/21
Contract Type: Permanent
Salary: Market Related
Responsible for the National Broker distribution strategy, tactically positioning the Distribution channels in the Personal lines, Commercial lines and Value Added Services (VAPS) to facilitate significant growth in the Broker distribution channels.
Leadership and Direction:
Communicate the National Broker functional strategy and its relationship to the organization’s mission, vision and values; clarify the actions needed to implement it within the area of responsibility; motivate people to commit to these and to doing extraordinary things to achieve the organization’s business goals.
Functional Strategy Formation & Implementation:
Develop tactical plans for optimizing resources and assets being managed to deliver on the Broker Strategy to meet business growth requirements. Effectively align channel objectives to overall organizational / business objectives in order to meet profit targets.
Develop and propose annual business plans for the National Broker channel, ensuring alignment with strategy. Meet growth objectives in all Personal lines, Commercial lines and VAPS through Broker channels. Recommend financial and headcount budgets; propose business targets (e.g., revenues or other key performance indicators); and schedule key activities/projects, ensuring integration with other elements of the organization.
Stakeholder Engagement (Internal and External):
Manage stakeholders up to C-suite level, identify mutually beneficial business opportunities, responding to that by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions.
Customer Relationship Management (CRM) Data:
Proactive analysis of business conducted monthly, consider feedback received, trends analyzed and action plan put in place to test minor, improve, innovate systems, processes and communication. Plan maintained and managed with feedback loops and results recorded.
Promoting Customer Focus:
Manage, monitor and ensure that exceptional customer service is delivered across the Broker channels, including Personal lines, Commercial lines and VAPS.
Organizational Capability Building:
Evaluate the capabilities of individuals within the department to identify gaps and prioritize development activities. Implement the organization’s formal development frameworks within the area of responsibility. Coach and mentor others to support the development of the organization’s talent pool.
Accountable for planning, monitoring and controlling the Risk and Governance of National Broker Channels, including Personal lines, Commercial lines and VAPS. Drive the application of good governance principles and legislative compliance within the environment.
Manage and report on the performance of the function / business area; set appropriate performance objectives for direct reports and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of annual business objectives.
Personal Capability Building:
Maintain external accreditations and in-depth understanding of current and emerging technologies, external regulation, and industry best practices through continuing professional development, attending conferences, and reading specialist media.
Relevant Marketing or Commercial degree/diploma or Business Administration qualification; In-depth knowledge of the FAIS Act (Essential).
Minimum 10 years experience in Broker distribution management in Insurance (Essential)
Minimum 5 years senior management experience in Insurance Industry (Essential)
*SAQA Accredited Equivalent* – It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.
Financial Sector Conduct Authority (FSCA)** competency requirements: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable) – As a registered Financial Service Provider, we are mandated to ensure that all our representatives are always and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. TIH is committed to an organizational culture that recognizes, appreciates and values diversity & inclusion.
Should you not hear from our team in 30 days, kindly consider your application unsuccessful.
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Application Deadline: 24/05/2021