Senior Solutions Consultant

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General Details
Location:
, OtherJohannesburg
Advertised By: Agency
Job Type: Contract
Description
The Role:
Essential functions:
Technical Support
Support the AVEVA Product range
Telephonic as the IS³ support schedule requires.
On Site Customer/SI Support
Keep up to date with product technical features and understand how the product is applied.
Understand the product licensing.
Keep your Product Certification up to date.
Log all issues reported by SIâ??s and Customers to the IS³ call tracking system
Ensure all open issues are resolved within a reasonable period of time and to the customers satisfaction
Escalate unresolved issues in time

On Site Support
On Site support could be one of the following :
Investigation/Resolution technical support issue
Assistance with product installation
Assistance with product upgrade
Report on every site visit
Training
Present training on AVEVA Products.
Training in the Johannesburg area and on a regional basis (ie: Cape Town, Durban, Port Elizabeth or any other venue) as the Wonderware training schedule requires.
Present training to the standard as prescribed by AVEVA and to keep yourself certified on the products that you train.
Technical Knowledge Base
Submit articles to the Wonderware Technical Knowledge base
Initiate articles from your own experience regularly.
Maintain a high level of competency in the products that you specialize in.
Participate in the Beta programs of AVEVA product sets
Marketing Activities
Assist with marketing activities like Conferences, Breakfasts, Golf days etcâ?¦
Prepare and present on the portfolio of products at marketing events
Provide pre-sales support to the Sales teams
Skills and Experience:
Essential Qualification:
Matric Certificate
Degree or Diploma in Chemical, Electrical/Electronic or Mechanical Engineering/Computer Science 
Preferred Qualification:
Degree or Diploma in Chemical, Electrical/Electronic or Mechanical Engineering/Computer Science
Other:
Work environment:
A combination of working inside an office environment as well site work (commissioning)
May be required to work in clientâ??s site, in conditions that are unsanitary and extremely dangerous
May be required to undergo medical assessment and site induction before entering client sites
Travel:
Traveling be required (own means of travel required)

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