Project Manager

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Project Manager
Remuneration: negotiable market-related 
Benefits: Pension Fund (15% of Cost to Company, Risk Cover (1.056) and Medical Aid (Optional)
Location: Cape Town
Remote work: Remote work allowed optional
Education level: Degree
Job level: Mid
Type: Permanent
Reference: #ProMan _ 010622
Company: Milpark Education

Job description
The position of Project Manager in the Commercial Team is responsible for Full ownership of corporate projects including management of project deliverables from inception to close-out for a selected client portfolio. The Project Manager is the main client liaison contact person.
Manage Project Kick-off with client:
  • Briefing Meeting with the client to scope project, roles and responsibilities.
  • Roles & responsibilities: Milpark and Client contact persons. Confirmation of Client authorising stakeholder
  • Timetables requirements and module selection
  • Admission & Registration Process & requirements (incl. demo of online admission process)
  • Regional and class splits
  • Exam venues & requirements if exams take place at the client venue.
  • Invoicing Requirements
  • Project Meetings and Reporting
  • Project administration (incl. Learnership agreements and attendance registers)
  • Prepare Project Plan
  • Induction Agenda
  • Graduation
  • Attend client meetings (Telephonic, Skype or face-to-face)

Internal Project Kick-off:
  • Prepare and issue approved DTS to internal stakeholders with the approved timetable.
  • Request internal project kick-off meeting if required
  • Ensure internal team receive high level project plan including deadlines for deliverables to kick-off the project.

Issuing Project Reminders to Clients
  • Upcoming class days
  • Notice of courier delivery
  • Notice of Exam Dates and Times
  • Notice of Rewrite Exam dates and Times
  • Request parking for facilitators and invigilators (source detail from PMs/Logistics)

Admissions & Registrations
  • Work with SSD and processing to ensure students are admitted timeously at the beginning of the project
  • Liaise with client re: missing info required for admission
  • Manage requests for late registrations i.e. escalate to PMs for approval etc.
  • Manage requests for de-registration/withdrawal received via SSD from students (that requires client approval) or manage requests directly from the client
  • Review client master lists against SAM data and induction attendance registers and resolve any queries with SSD and/or the client

  • Prepare project progress reports including pass rate and throughput analysis. Liaise with academics for feedback on the reports.
  • Prepare project close out reports at project closure including lessons learnt (coordinate feedback with academic team)
  • Prepare incident reports to manage client complaints/issues

Exam Queries
  • Exam venue change requests
  • Exam day queries i.e., name not on the exam register / invigilator queries etc.

  • Track invoicing to ensure that tranche invoices are issued.
  • Liaise with client for Purchase orders where required
  • Liaise with internal accounts department to resolve any queries.

Ad hoc client requests
  • Work with Programme Managers, Processing team, Student Services or directly from SAM Report Manager to assist with the following queries:
  • Proof of registrations letters
  • Completion / results letters
  • Exam confirmation letters
  • Escalate and resolve results queries i.e., did not receive a mark etc.
  • AC queries that were escalated to the client and need to be channeled to SSD and feedback provided to the client
  • Document requests i.e., attendance registers, student evaluations feedback etc. for SETA close-out reports
  • Escalate exemption queries that come through from the client
  • Complaint resolution i.e., problematic facilitator, incorrect results etc., investigate query with PM and escalate to CRM if required

  • The Project Manager should be passionate about Milpark and its Services.
  • The Project Manager should be committed to continuous self-improvement.

Education & Experience Requirements
  • Minimum Bachelor’s Degree
  • A minimum of 5 years solid project management experience.
  • Intermediate proficiency in Microsoft Office programmes (especially Excel).
  • Experience of working within a deadline driven environment.
  • Experience working in a client-facing environment.

Desired Behavioural competencies
  • Align behaviours to Milpark’s Values
  • Excellent telephone etiquette and customer skills
  • Excellent verbal and written communication skills
  • Knowledge of the filing systems and computer packages used in registration
  • Ability to work in a pressurised, and very process driven environment
  • Ability to give and follow instruction when required.
  • Ability to meet deadlines timeously.
  • Ability to plan workload and execute plans towards meeting client deadlines.
  • Ability to multi-task and adapt to change as and when required.
  • Excellent time management ability.

Should you wish to apply, send your application to us via email at [email protected] Please note that your application will only be accepted if the following conditions are met:? 
  • The subject line contains the vacancy reference number as indicated in the advertisement: ProMan_010622
  • Your email includes your full name, surname, and contact details.
  • Your CV is attached in pdf. format
  • Applications sent to other email addresses belonging to Milpark will not be considered.

By submitting your personal information and application, you hereby confirm that:

Preference will be given to applicants from designated groups, and appointments will be made in line with our Employment Equity Plan.
Posted on 02 Jun 17:43, Closing date 1 Aug

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