Personal Assistant

Personal Assistant

Remuneration: negotiable Cost to company 
Benefits: Medical Aid
Location: Durban, Cornubia
Education level: Matric
Job level: Mid
Job policy: Employment Equity position
Type: Permanent
Reference: #PA – Ilembe
Company: Metropolitan

Job description

Main Purpose:

Ensure the smooth running of the business by providing effective administrative assistance to the line manager.

  • Proactively manage, coordinate and maintain the diary of the line manager.
  • Coordinate all aspects of meetings, workshops and functions (venue logistics, catering) according to manager’s requirements, and within budget parameters.
  • Administrative support for meetings and workshops (collate, compile and distribute agendas, presentations, minutes within agreed timeframes).
  • Manage travel arrangements for manager, according to agreed business process and budget parameters.
  • Manage incoming calls and correspondence (paper and electronic), responding independently where possible and in line with authorized judgement.
  • Order and control refreshments, office supplies and equipment, ensuring enough stock is always available, in line with budget parameters.
  • Ensure files (paper and electronic) are kept in order and easily accessible by manager.
  • Prepare and check invoices and arrange for payments to ensure adherence to requirements and Service Level Agreements.
  • Ensure office equipment is regularly maintained by relevant service providers.
  • Monitor and respond to incoming communication on behalf of line manager, where appropriate, ensuring efficiency and timeous response.
  • Escalate faults and other housekeeping issues with the relevant service provider and ensure queries are resolved within agreed Service Level Agreements.

  • Provide authoritative, expertise and advice to clients and stakeholders.
  • Build and maintain relationships with clients and internal and external stakeholders.
  • Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
  • Make recommendations to improve client service and fair treatment of clients within area of responsibility.

  • Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
  • Develop and maintain productive and collaborative working relationships with peers and stakeholders.
  • Positively influence and participate in change initiatives.
  • Continuously develop own expertise in terms of professional, industry and legislation knowledge.
  • Contribute to continuous innovation through the development, sharing and implementation of new ideas.
  • Take ownership for driving career development.

  • Manage and reconcile expenses in line with allocated budget and within defined policy guidelines.
  • Contribute to the financial planning process within area.
  • Identify opportunities to enhance cost effectiveness and increase operational efficiency.
  • Manage financial and other company resources under your control with due respect.
  • Provide input into the risk identification processes and communicate recommendations in the appropriate forum. 

  1. 3-4 years' relevant experience (essential)
  2. Exposure to supporting a manager or team (desirable)
  3. Exposure to the insurance industry (desirable) 

Salary – Negotiable


  • Verbal and written communication skills
  • Problem-solving skills
  • Planning and organizing skills
  • Interpersonal skills
  • Professionalism
  • Confidentiality
  • Typing skills
When emailing your CV, please can you include your ID copy, Matric and other qualifications you may have.

Posted on 12 Nov 14:27


Lethu Shange
[email protected]
0734189506 (Whatsapp only)

With a legacy of over 120 years, Metropolitan has been serving and empowering South African communities with accessible financial solutions through the best and challenging times.
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