Permanent Export Customer Service Specialist

Share and send to your friends !
General Details
, OtherNorthern Suburbs
Advertised By: Agency
Job Type: Full-Time
A leading company specializing in the supplying of life science consumables and instrumentation is looking to employ an Export Customer Service Specialist to join their dynamic team based in the Northern Suburbs. You will perform key client liaison and sales order administration to support export sales.

Handles and responds to a wide variety of quotation requests, purchase orders and general customer enquiries.

Identifies required products and is committed to developing the level of product knowledge appropriate to the position.

Monitors orders and keep clients informed on delivery dates and projected timelines.

Communicates country-specific export documentation requirements to customers.

Acts as client liaison relating to product availability, delivery information, pricing, and quotations.

Coordinates between various departments to ensure that export orders are processed and dispatched timeously.

Updates and maintains customer database with relevant information and documents.

Responds to complaints from customers and takes ownership of the complaint completion cycle.

Ensures tasks are performed in adherence with Quality Management System standards.

Skills and Requirements:

Matric with mathematics and science.

Tertiary administrative qualification – preferably imports and exports focused.

Minimum 3 years’ - track record of customer service orientation- specifically with international customers.

Previous experience in handling export shipments into Africa, preferably in a medical diagnostic/laboratory supplier environment.

Strong Customer Service orientation.

Strong administrative and organizational skills.

Fully proficient in MS Office 365 (Teams, Excel, Word, Outlook)

Proficient in ERP/CRM system- preferably SAP B1.

Attention to detail.

The initiative, self-driven, appropriately assertive.

Ability to prioritize and work under pressure.

Proficient and confident verbal and written communication skills.

Excellent team player with the ability to work independently when required.

To apply please send your CV to [email protected]

Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.

Shift Supervisor Remuneration: Market related  Location: Johannesburg Job level: Junior Type: Permanent Reference: #CUMG-4269 Company: Cape Union Mart Job description Responsibilities: Assisting in managing all aspects of a store Maximizing…
Senior Full-Stack C# Developer Remuneration: R800000 – R1000000 per year Cost to company  Location: Johannesburg, Bryanston Education level: Degree Job level: Senior Type: Permanent Reference: #ND51762-2021 Company: E-Merge IT Recruitment NEW JOB IN…
Assistant Leader Remuneration: Market related  Location: Cape Town Job level: Mid Type: Permanent Reference: #CUMG-4116 Company: Cape Union Mart – Keedo Job description Responsibilities: Assisting in managing all aspects of…
Senior Java Developer Remuneration: R1200000 – R1200000 per year Cost to company  Location: Durban Type: Permanent Reference: #GZ50752 Company: E-Merge IT Recruitment Job description Awesome opportunity available in a team of expert developers…