Permanent Customer Service Specialist

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General Details
, OtherNorthern Suburbs
Advertised By: Agency
Job Type: Full-Time
A leading company specializing in the supplying of life science consumables and instrumentation is looking to employ a Customer Service Specialist to join their dynamic team based in the Northern Suburbs. You will perform key client liaison and sales order administration role to support sales.

Handles and responds to a wide variety of quotation requests, purchase orders and general customer enquiries.

Draws up quotations, completes RFQs and processes sales orders as required.

Identifies required products and is committed to developing level of product knowledge appropriate to the position.

Communicates details of product promotions to customers.

Acts as client liaison relating to product availability, delivery information, pricing and quotations and refers to Sales Specialist / Applications Specialist/ Product Manager where applicable.

Responds to complaints from customers and takes ownership of complaint completion cycle.

Meets all turnaround targets for sales coordination outputs.

Assists in the general administrative functions required in the customer service team.

Skills and Requirements:

Matric with mathematics and science.

Tertiary administrative qualification – preferably imports and exports focused.

Minimum 3 years’ track record of customer service orientation- preferably in a medical diagnostic/laboratory supplier environment.

Strong Customer Service orientation.

Strong administrative and organizational skills.

Fully proficient in MS Office 365 (Teams, Excel, Word, Outlook)

Proficient in ERP/CRM system- preferably SAP B1.

Attention to detail.

Initiative, self-driven, appropriately assertive.

Ability to prioritize and work under pressure.

Proficient and confident verbal and written communication skills.

Excellent team player with the ability to work independently when required.

Please forward your CV to [email protected]

Please indicate what your salary expectations are?

Please note that only shortlisted candidates will be contacted.

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