Permanent Customer Service Operator

General Details
, City CentreCape Town
Advertised By: Agency
Job Type: Full-Time
An established manufacturing company that operates within the steel industry is looking to employ a young and vibrant customer service operator to service new and existing customers.
Key responsibilities:

• Provide accurate information when providing customers with service quotations and ensure we provide reliable and trustworthy customer service

• Follow clear instructions and guidelines for receiving and dispatching client orders

• Identify and understand customer needs to provide a high quality of service

• Communicate professionally with customers via telephone and E-mail for purposes of updating customers of the status of their orders

Directing customer calls to the correct department

• Updating of customer payments received in our accounting package

• Escalate any queries, complaints to the relevant team member to ensure the client query is handled and resolved in a timely manner

• Ensure action is taken to increase customer retention, loyalty and maintain Roemer’s very credible reputation

• Capture Sales Orders and process Invoices accurately

• Understand and adhere to the company and department standards, policies and procedures with regards to Consumer Protection Act and Occupational Health and Safety

• Adhere to procedures to promote a culture where customers are treated fairly and are properly informed

• Pro-active problem solving and decision-making skills

• Teamwork

Required Skills and Experience:

Microsoft Outlook, Excel & Word

Omnia Accounting system (or similar) for Processing Sales Orders


To apply for this exciting role, please send your cv to
[email protected]

Please note that only shortlisted candidates will be contacted. If you have not heard from us within 48 hours, please consider your application unsuccessful.

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