IT Intern


mothers2mothers (m2m) is an Africa-based NGO that unlocks the potential of women to eliminate paediatric AIDS and create healthy families across eight sub-Saharan African countries. m2m trains, employs, and helps empower HIV-positive women to work as community healthcare workers in understaffed health centres and underserved communities. Through a peer-to-peer approach, these ‘Mentor Mothers’ deliver a range of health services, advice, and support to women and their families. Started in Cape Town, South Africa in 2001 with an initial focus on preventing mother-to-child transmission of HIV, m2m has innovated and built on its strengths and now provides family-centred support for a range of related health and social issues spanning pregnancy, birth, childhood, and adolescence. It also partners with governments and other NGOs on the adoption of its programme to spread the Mentor Mother Model and its benefits. m2m has a track record of scaling its services and proven impact. To date, m2m has reached over 11M women and children under two, and created more than 10,000 jobs for African women living with HIV. For more, visit www.m2m.org.

Job Description

Support the electronic technologies which are used directly by mothers2mothers employees at HO and across all countries.

Key Performance Areas:
Helpdesk 

•    Prioritizes and manages several open service requests at one time to ensure a timely turnaround of service requests.

Day to Day Support of Head Office 
•    Prioritizes and manages several open service requests at one time to ensure a timely turnaround of service requests.
•    Troubleshoots systems and network problems.
•    Diagnoses and solves hardware/software faults in the user environment
•    Set up electronic equipment for employee use
•    Maintains a record of activities and time spent on daily communication transactions; Installation activities, problems and remedial action taken
•    Identifies software\hardware problems and trends proactively referring to the necessary vendor when appropriate
•    Set up electronic equipment for employee use
•    Facilitates IT systems training as needed
•    Reads technical manuals of all new electronic equipment
•    Creates step by step screenshot guides about topics that users struggle with and create knowledge base articles
•    Answers users queries regarding computer software and hardware
•    Assesses basic computer skills of m2m staff and provides on the job training where required
•    Maintain Database of all IT related equipment, i.e., purchase dates, users and laptop, etc.
•    Maintains IT asset register and disposal of old equipment

Job Requirements

Qualifications and Experience:
•    IT Degree
•    Administration and record Keeping
•    English communication – verbal and written

Competencies:
•    Ability to prioritize and manage a number of urgent tasks simultaneously to ensure timely completion/escalation;
•    Excellent presentation and training skills;
•    Ability to approach and solve problems in a logical, structured and proactive manner;
•    Honest, reliable and dedicated work ethic with excellent time management skills;
•    Ability to perform under pressure;
•    Excellent interpersonal skills with an ability to interact successfully within a dynamic, multicultural environment;
•    Ability to adapt to advancing technologies on an ongoing basis.

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