IT Client Support Agent

General Details
Location:
, OtherNorthern Suburbs
Advertised By: Agency
Job Type: Full-Time
Description
One of the top BPO Outsource Centres in Cape Town is looking to employ an IT Client Support Agent to join their successful team. If you are a highly structured, organised individual with excellent communication skills, then this opportunity is for you!

Responsibilities:


• Monitor incoming helpdesk requests and liaise with IT team to ensure they are responded to and resolved based on priority – escalate tickets logged by client
• Monitor IT WhatsApp group to ensure incoming tickets are allocated to IT resource and provide progress updates to the client
• Provide efficient assistance for incoming queries and issues originating from the client
• Timeously respond and resolve clients request and keep the client updated throughout the service request
• Escalate ticket to IT department and provide feedback
• Monitor escalated requests to ensure it is completed
• Handle client complaints and provide professional updates to the client and be consistently positive in your approach
• Keep track of tickets and escalations
• Manage client expectations and ensure requests are resolved withing the SLA
• Report any complaints, issues, unresolved tickets or queries to line manager
• Compile report of any equipment swop out requests and email at end of shift to ensure day shift is able to deliver on requests
• Follow up with client before end of shift to ensure they have logged necessary tickets for equipment deliveries so the day shift can pick up on the requests
Requirements:


• Grade 12
• IT knowledge/related qualification
• Clear Criminal Record
• Excellent verbal and written communication skills
• Excellent time management and organisational skills
• Ability to work well in a highly pressurised and timeline driven environment
• Flexible, self-motivated and proactive
Working Hours:


• Monday to Friday, 15:00 – 24:00 or 16:00 01:00 (depending on daylight savings times)
• Work from home will only be applicable during lockdown period. After lockdown, you will resume duties at the premises
Remuneration:


• Basic Salary of R8,000 plus per month (negotiable based on experience)
• Basic Medical Insurance and Emergency Assistance Cover
• Access to E-Learning portal with over 100 courses Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 201765 subject heading or email body.

Please note that due to the high volume of CV's received; only shortlisted applicants will be contacted. Should you not receive communication from our offices within two weeks of submission please note that your application will not be considered for this position.

We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again.

Should you require any additional information give us a call on 021 012 5566.


Job Reference #: 201765

Partagez et envoyez cette annonce à vos amis !
Training/Quality Manager Benefits: Medical Aid, Providence Fund, Group Life Location: Johannesburg, Northern Suburbs Reference: #JHB003094/JL Company: Calling all training and quality assessors who are eager to join a progressive company…
Lead HR Analyst Remuneration: negotiable Cost to company  Benefits: Medical Aid Contribution, Provident Fund Contribution, Annual Bonuses, Performance Bonuses Location: Cape Town Job level: Senior Type: Permanent Company: Ad Talent Africa…
IT Support Technician Remuneration: negotiable Market related  Location: Cape Town, Observatory Education level: Matric Type: Permanent Company: Genesis Medical Scheme Job description Genesis Medical Scheme is seeking to appoint an IT…
Pact Overview At the heart of Pact is the promise of a better tomorrow. A nonprofit international development organization founded in 1971, Pact works on the ground in nearly 40…
Group IT Manager Remuneration: Market related  Location: Pretoria Job level: Senior Type: Permanent Company: THE SKILLS MINE (PTY) LTD Job description Requirements: Bachelor’s/Honour’s Degree in IT/Computer Science/Management Information Systems or…