Experienced HR Officer

General Details
, OtherNorthern Suburbs
Advertised By: Agency
Job Type: Full-Time
About the Position:

Mango5 is looking for an experienced HR Officer comfortable with working in a fast paced and young environment. Previous experience with a BPO or call centre in an HR capacity is required.

You will responsible for the HR function as it relates to administration, IR, policies and processes.

Key Responsibilities:
Industrial Relations

• Manage Employment Equity stats, strategy and EEA Recruitment plan
• Ensure timely submission of reports
• Ensure compliance in terms of Health and Safety
• Assisting with the management of poor work performance
• Issue warnings and assist Team Leaders in issuing warnings
• Provide day-to-day support to the business on disciplinary issues
• Chair Hearings and sit in hearings chaired externally
• Handle all CCMA cases up to Arbitration
• Ensure implementation and compliance to company Policies and Procedures
• BEE/Employment Equity Status and Requirements
• Ensure policies and processes are regularly kept up to date
• Identify where business practices require policies not already in place
• Ensure relevant staff are aware and knowledgeable of policies and procedures

General Administration

• Maintain personnel records and files
• Create all contracts of employment
• Ensure all contracts are issued and returned in a timely manner
• All information correctly captured on contracts of employment
• Filing completed in a timely and correct manner
• Induction Administration and ERS Biometrics administration
• ISO Administration induction and termination checklist and job descriptions

Cost Management

• Overall decrease with regards to Disciplinary Action
• Effective and disciplined cost management across all practices, including outsourced partners related to the HR department

Supplier Management

• Establishing good relationships with suppliers and outsourced partners
• Monitoring supplier and outsourced partner productivity

Staff Management

• Ensure competent and motivated staff are available within the HR department to support the departments business objectives


• Keep track of recruitment metrics
• Recommend ways on how to improve employer brand
• Coordinate with department managers to forecast future hiring needs
• Stay up to date on labour legislation and inform recruiters and managers about changes in regulations

Skills Required:

• Preferably more than 3-4 years in a similar position, preferably in a BPO or Call Centre Environment
• Ability to work independently, without close supervision
• A strategic thinker with a proven track record of implementing process and ideas
• Microsoft Office (Word, Excel, PowerPoint, SharePoint)
• Excellent Organisational skills
• Experience with Disciplinary Hearings and CCMA representations
• Experience with Employment Equity and skills development
• Experience with developing employment contracts
• Weekly and monthly reporting to senior manage…

Salary: RMin salary: 15000.00.Max salary: 25000.00.

Job Reference #: 201028

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