Customer Service Executive

General Details
Location:
, City CentreCape Town
Advertised By: Agency
Job Type: Full-Time
Description
Our Client in the BPO Industry are looking for vibrant Executives to join their growing team.

Job Location: Cape Town CBD Area

Basic Function:


• As an executive, you will handle majorly inbound and outbound (small ratio) calls for new and renewal of existing business. Job Responsibilities:

Operations:


• Ensure a positive customer experience. Maintains in-depth knowledge of customer needs
• Promotes and maintains a positive, professional image of the company
• Issue Resolution: Investigates and resolves customer issues as required
• Communication: Excellent written and verbal communication is essential You Are Responsible for:


• Handle majorly inbound and outbound (small ratio) calls for new and renewal of existing business
• Process new business, renewals, amendments and cancellation of policies and change details as needed
• Identify customers need, clarify information, research every issue and provide solutions and/or alternatives
• Maintain accuracy of customer data
• Manage and resolve customer complaints and also identify escalate priority issues
• Follow up on customer calls wherever necessary
• Achieves operational metrics / SLAs by adhering to the call and customers account handling policies and procedures to meet or exceed clients expectations
• Understand Operations and Corporate Compliance, Policies and Procedures and Best Practices when conducting business with customers
• Participate in weekly and monthly coaching Delivery of clients expectations
• Stay abreast of ongoing training associated with role and business unit objectives
• Other duties as outlined by leadership Qualifications:


• Strong interpersonal relationships – Required
• Demonstrated reasoning skills – Required
• Strong ability to communicate at all levels with clarity and precision, both written and verbal – Required
• Ability to adapt in a changing work environment – Required
• Computer skills, including MS Word, Outlook, Share Point, etc. – Required Education:


• Minimum of Matriculate or must have completed 12 years of education
• Work Experience Requirements:
• 0-2 years of experience in insurance claims Other Requirements:


• Clear Credit Record – None Neg
• Clear Criminal Record – None Neg
• Must be willing to work shifts – None Neg
• Must have passed Grade 12 – None Neg
• Punctuality is a must Salary:


• Basic salary of R 6500.00 Shifts and benefits:


• Rotational Shifts in a 24/7 Working Environment (Between 9am 10pm)
• Complementary transport
• Incentives and night shift allowance
• Medical Aid contribution
• Nurse on site
• Meal provided
• Free gym membership
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 201576 subject heading or email body.

Please note that due to the high volume of CV's received; only shortlisted applicants will be contacted. Should you not receive communication from our offices within two weeks o…


Job Reference #: 201576

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