Somerset West. My client is an industry leader when it comes to turnkey solutions for the grading and packing of fresh fruit and vegetables. They are looking for a junior self-starter field service technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.


Responsibilities


• Customer support by answering telephone calls, replies on emails & WhatsApp’s or online support on their machines via e.g. TeamViewer.

• Installing and testing products, equipment, and machinery and providing instructions with one to one training to customers on the proper usage of their product.

• Diagnose errors or technical problems and determine or provide proper solutions

• Servicing computer & other electronics equipment & also heavy equipment, such as factory machines and computer networks.

• Provide service and customer support during field visits or dispatches

• Produce timely and detailed service reports (Android App based) by examining complaints, identifying solutions, suggesting improved methods and techniques, recommending system improvements.

• Build and maintained positive relationships with customers

Requirements


• Proven field service experience in electronics & electrical (Computers, Inverters, PLC’s etc) & mechanical (Chains, Sprockets, Bearings, Belts etc) fault finding & repairs

• Computer efficient and familiarity with mobile tools and applications

• Excellent customer service and communication skills

• The ability to work independently but also in a team as the job requires

• Managing overtime on service calls with patience and not rushing the job

• The ability to diagnose and solve problems based on customers' non-technical descriptions

• Be prepared for extensive travelling (Driving & Flying) in Southern Africa for weeks at a time

• Afrikaans & English literacy

• Ability to work flexible hours and to adapt to changing work schedules

• Physical fitness to lift heavy equipment, work in confined spaces, and bend frequently

• Relevant technical degree, diploma or certification