Manager – Communications/Customer Service

Share and send to your friends !

Manager - Communications/Customer Service

Remuneration: Market related 
Location: Cape Town
Type: Permanent
Reference: #HSM 13/21
Company: City of Cape Town

The City of Cape Town promotes and applies the principles of employment equity. People with disabilities are encouraged to apply.
Human Settlements
Manager: communications and customer service
Tcoe: salary commencing from R1 282 618 per annum • Ref no: HSM 13/21
Requirements:
  • Degree in communication, public relations, media, journalism, and/or other related qualifications
  • Up to ten years’ relevant experience, extensive management experience in communication, stakeholder management, social facilitation and customer service
  • Computer literacy
  • Code EB drivers licence.

Key performance areas:
  • Managing and coordinating the development alignment and implementation of business strategies, programmes, plans for the directorate
  • Managing and coordinating the implementation of a streamlined reporting mechanism to sub councils in order to ensure good working relationships
  • Managing and coordinating the implementation of partnership and stakeholder strategies for the directorate with relevant political offices, civic society organisation and other relevant stakeholders
  • Managing the coordination, reviewing and implementation of customer service delivery programmes/strategies within and external to the directorate
  • Managing and implementing the National Housing Consumer Education Programme and establishment of tenant committees for the directorate
  • Developing, coordinating and presenting communication plans at Project Steering Committees and various Council Structures
  • Managing and controlling social facilitation and dispute resolution at project level across the various functional areas of Human Settlements
  • Managing and controlling required deliverable associated with utilisation, productivity, and performance of personnel
  • Managing implementation of financial controls/procedures and providing information to support financial planning sequences
  • Managing and controlling the development, administration and maintenance of the housing needs data base.

Please apply online at www.capetown.gov.za/careers (external applicants) or via the SAP Portal (internal applicants) unless otherwise stated.
Closing date: 7 May 2021
Please quote the reference number of the vacancy in all communications.
  • Certified copies of qualifications must be available on request.
  • Copies of supporting documents will not be returned.
  • Kindly note that applications will not be acknowledged in writing.
  • Visit our website at www.capetown.gov.za/careers
  • No late applications will be considered.
  • If no notification of appointment is received within three (3) months of the closing date, please accept that your application was unsuccessful.

Posted on 26 Apr 11:53

Technical Test Analyst Location: Pretoria Type: Contract Reference: #NN51851 Company: E-Merge IT Recruitment A German multinational corporation and one of the world's largest producers of motor vehicles is looking to…
General Details Location: , SandtonJohannesburg Advertised By: Agency Job Type: Full-Time Description Technical Specialist with 8-10 years experience and willingness to travel South Africa. • Financial/ Banking domain experience •…
General Details Location: , OtherCape Town Advertised By: Agency Job Type: Full-Time Description Receptionist To manage all incoming client and service provider contact with the organisation. As well as organizing…
Intermediate Java Developer Remuneration: R600000 – R700000 per year Cost to company  Location: Johannesburg Type: Permanent Reference: #ZH45270 Company: e-Merge IT Recruitment Job description A transactional specialist client is in search for a…