Manager – Communications/Customer Service

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Manager - Communications/Customer Service

Remuneration: Market related 
Location: Cape Town
Type: Permanent
Reference: #HSM 13/21
Company: City of Cape Town

The City of Cape Town promotes and applies the principles of employment equity. People with disabilities are encouraged to apply.
Human Settlements
Manager: communications and customer service
Tcoe: salary commencing from R1 282 618 per annum • Ref no: HSM 13/21
  • Degree in communication, public relations, media, journalism, and/or other related qualifications
  • Up to ten years’ relevant experience, extensive management experience in communication, stakeholder management, social facilitation and customer service
  • Computer literacy
  • Code EB drivers licence.

Key performance areas:
  • Managing and coordinating the development alignment and implementation of business strategies, programmes, plans for the directorate
  • Managing and coordinating the implementation of a streamlined reporting mechanism to sub councils in order to ensure good working relationships
  • Managing and coordinating the implementation of partnership and stakeholder strategies for the directorate with relevant political offices, civic society organisation and other relevant stakeholders
  • Managing the coordination, reviewing and implementation of customer service delivery programmes/strategies within and external to the directorate
  • Managing and implementing the National Housing Consumer Education Programme and establishment of tenant committees for the directorate
  • Developing, coordinating and presenting communication plans at Project Steering Committees and various Council Structures
  • Managing and controlling social facilitation and dispute resolution at project level across the various functional areas of Human Settlements
  • Managing and controlling required deliverable associated with utilisation, productivity, and performance of personnel
  • Managing implementation of financial controls/procedures and providing information to support financial planning sequences
  • Managing and controlling the development, administration and maintenance of the housing needs data base.

Please apply online at (external applicants) or via the SAP Portal (internal applicants) unless otherwise stated.
Closing date: 7 May 2021
Please quote the reference number of the vacancy in all communications.
  • Certified copies of qualifications must be available on request.
  • Copies of supporting documents will not be returned.
  • Kindly note that applications will not be acknowledged in writing.
  • Visit our website at
  • No late applications will be considered.
  • If no notification of appointment is received within three (3) months of the closing date, please accept that your application was unsuccessful.

Posted on 26 Apr 11:53

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