This vital position requires a self-disciplined, self-motivated and action-oriented, flexible problem-solver who will assist amazon.com or amazon.co.uk retail customers (mostly from the USA or Europe) in resolving all customer-facing queries and problems such as account and billing queries and tracking their retail orders. Associates will be required to communicate with customers via phone, email and chat so a suitable home office with uninterrupted internet connectivity and quiet work area is required.
We operate in a 24/7 environment supporting the North America and UK markets. Most of our shifts are overnight and the shift assigned to you will likely require that you work over weekends and public holidays. Example of a typical shift is Tuesday to Saturday, 8pm to 5am. For this reason, the roles are not open to students as we cannot guarantee the ability to provide time off.
Completed NQF Level 4/Matric qualification or higher.
Minimum 12-month service industry experience
South African Citizen/Permanent Resident
Existing and dedicated uncapped Fiber line 10Mbs upload + 5Mbps Download.
Home office environment in separate private area free from background noise where you can connect the equipment directly to the router/modem via Ethernet cable.
Application link: https://amazon.force.com/BBJobDetails?reqid=a0R4U00000GJgOf
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