Customer Service Representative

Customer Service Representative

Remuneration: R10000 per month negotiable Cost to company 
Location: Cape Town
Education level: Matric
Type: Permanent
Company: Quicket


Job description

  • Professionally handle incoming calls and emails from customers and ensure that issues are resolved timeously and efficiently.
  • Meet defined key performance indicators (KPIs) and capacity targets.
  • Assist in identifying opportunities to drive process improvements that positively impact the customer experience.
  • Capture notes in the CRM system to provide customers with a more personalised experience.
  • Continuously find ways to improve the customer experience.
  • Own customer queries from start to finish – go above and beyond to make their day!
Why would you want to become part of the Quicket team?

Quicket is an industry leader in ticketing technology, providing technology to thousands of events and is one of Africa's largest ticketing providers.

Join us as we redefine how ticketing works in Africa by empowering the next generation of event organisers to run their events easily and effectively. You will be an integral part of building the Quicket brand throughout Africa and your sense of impact will be huge.

Benefits
  • Competitive remuneration 
  • Opportunity to attend events
  • Upskilling and access to courses where appropriate and business-related
  • Friday drinks, team outings, great coffee and good vibes!
We're an energetic team of young people who love events, working together and building Africa's best ticketing technology!

Join us in the heart of Cape Town!

Company Description

Quicket is an industry leader in ticketing technology, providing technology to thousands of events and is one of South Africa's largest online ticketing providers.

Requirements

  • Self-starter with a passion and knack for being a people's person
  • A minimum of one to two years of experience in a similar position
  • Excellent written and verbal communication skills
  • Ability to work effectively in a team
  • Excellent telephone etiquette
  • Computer literate/tech-savvy
  • Organised with a can-do attitude
  • Strong work ethic and target driven


Posted on 19 Feb 13:44



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