Assupol Life Recent Job Recruitment – Apply Now!


Share and send to your friends !

To lead the service desk team, administrate incidents, provide first line IT support via service desk and to liaise with users with regard to incidents and problems.

 

 

 

 

Job Title: Team Leader: Service Desk
Location: Menlyn, Gauteng, South Africa
Reference #: TLSD
Contract Type: Permanent
Salary: Market Related

Job Summary:
1.Provide first line support to users
•Lead the Service Desk Team
•Ensure that calls are addressed in a timeous manner
•Work closely with the Technical Support team
•Good communication skills
•Provide input to management reports
•Register incidents
•Provide first line support to user (TCF)
•Escalate incident to second line support
•Monitor the status and progress towards resolution of all open incidents
•Keep affected users informed about the progress (TCF)
•Escalate the process to management level if not attended to within the set timeframe (TCF)
•Confirms and closes resolution of incidents
•Conduct quality control checks on service provider (TCF)
•Send out general communication notices to the company

Requirements:
FORMAL EDUCATION:
•Matric
•Diploma in IT (Advantage)

TECHNICAL/LEGAL CERTIFICATION:
•Call Centre/Customer Service Certificate
•A +
•N+ (Advantage)

EXPERIENCE:
•2 Years’ experience in customer service
•1 Years’ experience in an IT environment

To Apply:

Click Here!

Application Deadline: 07/12/2021

Job Summary NEW ACTORS +MODELS 2021(WINTER Season) Our WINTER Season is here – and NEW Models and actors are required for TV adverts(for Local Broadcast) and new projects. Do you…
All jobs Gauteng IT & Telecommunications Software Native Android Mobile Developer Location: Johannesburg, Midrand Type: Contract Reference: #SJ52247 Company: e-Merge IT Recruitment Do you want to push the limits of…
Technical Business Analyst Benefits: Negotiable Location: Cape Town, Century City Type: Permanent Reference: #20840 Company: Datafin Recruitment A fast-paced leading FinTech company seeks a proactive and solutions-driven technical business analyst…
All jobs Gauteng IT & Telecommunications Software Advanced Wed/Java Developer Location: Pretoria, Menlyn Type: Contract Reference: #GZ52570 Company: E-Merge IT Recruitment Have you excelled in your previous position, able to…
Job Summary NEW ACTORS +MODELS 2021(WINTER Season) Our WINTER Season is here – and NEW Models and actors are required for TV adverts(for Local Broadcast) and new projects. Do you…
Job Summary Our SUMMER Season is here – and NEW Models and actors are required for TV adverts(for Local Broadcast) and new projects. Do you have TALENT in Acting and…
Full-Stack .Net Developer Remuneration: R850000 – R900000 per year  Location: Remote Education level: Degree Job level: Senior Reference: #RS52694 Company: E-Merge IT Recruitment This one is for the developer who thrives within…
Job Summary NEW ACTORS +MODELS 2021(WINTER Season) Our WINTER Season is here – and NEW Models and actors are required for TV adverts(for Local Broadcast) and new projects. Do you…