Application Support Consultant
| Location: | Johannesburg |
| Type: | Contract |
| Company: | Nomad Now |
Job description
Our Nomad Now Client, an IT Consulting Company recognised as a strategy delivery partner to SA corporates and large international IT product and service providers, is seeking an Application Support Consultant with at least 3 years’ experience in application support.Requirements
- At least three years’ experience in Application Support ideally with 1 year in working in a globally distributed team
- At least two years’ exposure to Technical Application exposure (databases, report writing)
- At least two years' experience with Windows, Unix, PL-SQL or the equivalent in experience and evidence of exceptional ability
- At least one-year handling Supply Chain or delivery systems
- Database experience with advanced SQL Skills
- Technical skills: .net, SQL Server, JavaScript, HTML, MS Windows
- IT or Computer Science qualification
Responsibilities:
- Provide first line application support across various applications
- Perform scheduled daily, weekly and monthly support tasks
- Ensure all calls are logged correctly (with all details) and regularly updated
- Take ownership and manage problem resolution to completion within an acceptable customer service level
- Investigate problems thoroughly and methodically, ensuring all options exhausted and all facts are documented
- Thoroughly test all resolutions before implementation to ensure resolution is correct and no other repercussions are found
- Provide assistance and feedback to users on issues logged
- Escalate all critical issues timeously
- Assist with identification of trends and spike to proactively resolve issue before they arise
Please note : Nomad Now works on a relevance-based matching system. This means, if you match the job requirements, you will be invited to apply for the position. Ensure your Nomad Now profile includes keywords in this job advert.
Posted on 02 Feb 09:10
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