The role of the Desktop Engineer supports, deploy, configure, secure, manage, and monitor devices and client applications in an multi customer environment as part of a managed services delivered by the company
The successful candidate will form part of the Desktop Support Team which has responsibilities focused around the smooth running of our customers desktop environments ensuring desktop availability is maintained at the highest level while strictly adhering to ITIL principles such as problem, incident and change management.
The requirement is for a 24×7 operation with main support hours aligned with US business operational hours. Individuals will work to a rotational, staggered shift pattern.
· Excellent working knowledge of MS Office & Windows XP/Windows7/Windows10 and Office 365 + Mac. Various mobile technologies.
· 3-5 years in the Customer Service industry with direct input into a technical environment.
· Solid understanding of General IT equipment e.g. Switch, routers, RAM etc.
Please note this position is avaliable in Cape Town as well as Johannesburg, please email [email protected]