The core focus of this role will be both designing and developing MS Dynamics 365 CRM solutions as well as working with internal stakeholders role scoping and carrying out business analysis of functions required within the newly provisioned CRM.
The candidate will be responsible for leading and driving the widening of MS Dynamics 365 within the business as its main CRM project, understanding the full potential of Dynamics for the group and embedding it fully across various business areas.
Gather requirements from business stakeholders as to how the CRM is to be adopted into defined areas.
Identify gaps between business needs and standard application functionality, design and create BRS documents and recommended solutions that fill the gaps.
Work to deliver the agreed solutions by expanding/building MS Dynamics CRM functionality from a technical perspective.
Identify how best to use the platform and 3
party integrations to develop and deliver the end solution.
Develop, document and execute new CRM feature test plans to assess the integrity and accuracy of business processes, module functionality setups and modifications, enhancements, customisations, and patches.
Develop documentation and conduct training at each level of the business to establish confidence and user acceptance of newly developed CRM functions to stakeholders.
Lead the design, configuration, testing and evaluation to ensure quality and consistency in provision.
Mentor any defined technical systems staff involved in MS Dynamics CRM maintenance
Skills and work achievements:
Expert Product knowledge on Dynamics 365, Power Apps and Power Automate
Competent in Developing Dynamics 365 Plugins and Workflow Activities
Microsoft Dynamics Certification
Must have led/assisted with at least two full life-cycle implementations of MS Dynamics CRM
Experience in gathering requirements from Customers
Experience in producing low level design and technical specifications
Ability to communicate and present professionally at all levels
Good analytical problem-solving mindset