Permanent MS Dynamics 365 / IT Architect

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General Details
, Somerset WestHelderberg
Advertised By: Agency
Job Type: Full-Time
My client is seeking to employ a Microsoft Dynamics 365 Solutions Architect to join our team in South Africa supporting the systems department based in the UK. The successful candidate will have several years hands-on Dynamics 365 configuration and customisation experience.
The core focus of this role will be both designing and developing MS Dynamics 365 CRM solutions as well as working with internal stakeholders role scoping and carrying out business analysis of functions required within the newly provisioned CRM.
The candidate will be responsible for leading and driving the widening of MS Dynamics 365 within the business as its main CRM project, understanding the full potential of Dynamics for the group and embedding it fully across various business areas.

Role Responsibilities:

Gather requirements from business stakeholders as to how the CRM is to be adopted into defined areas.

Identify gaps between business needs and standard application functionality, design and create BRS documents and recommended solutions that fill the gaps.

Work to deliver the agreed solutions by expanding/building MS Dynamics CRM functionality from a technical perspective.

Identify how best to use the platform and 3

party integrations to develop and deliver the end solution.

Develop, document and execute new CRM feature test plans to assess the integrity and accuracy of business processes, module functionality setups and modifications, enhancements, customisations, and patches.

Develop documentation and conduct training at each level of the business to establish confidence and user acceptance of newly developed CRM functions to stakeholders.

Lead the design, configuration, testing and evaluation to ensure quality and consistency in provision.

Mentor any defined technical systems staff involved in MS Dynamics CRM maintenance

Skills and work achievements:

Expert Product knowledge on Dynamics 365, Power Apps and Power Automate

Competent in Developing Dynamics 365 Plugins and Workflow Activities

Microsoft Dynamics Certification

Must have led/assisted with at least two full life-cycle implementations of MS Dynamics CRM

Experience in gathering requirements from Customers

Experience in producing low level design and technical specifications

Ability to communicate and present professionally at all levels

Good analytical problem-solving mindset

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